Visit eG Innovations at Citrix Summit in Las Vegas


Citrix performance and user experience management is a rapidly growing market. At eG Innovations, we provide a best of breed Citrix Ready product suite for unified XenApp, XenMobile, XenDesktop, and XenServer performance management. Many of the largest Citrix deployments in the world rely on eG Innovations solutions for proactive Citrix performance management and universal insight.

Citrix-Summit-2015

Visit us at Citrix Summit in Las Vegas this week (booth #500) to see the Citrix performance management solution in action. Explore partner opportunities to collaborate in the new year and see how we can help you deliver the best Citrix experience to your customers.

We look forward to seeing you at Citrix Summit in Las Vegas!

Achieving Citrix Success with Proactive Performance Management [Webinar]


Join eG Innovations and Anexinet for the live webinar “Achieving Citrix Success with Proactive Performance Management” on February 12, 2015 @ 11:00 AM EST – Register now

Users expect applications delivered through Citrix to be as fast and reliable as they were on physical desktops. When performance slowdowns occur, users expect IT operations to fix the problem – immediately. But in reality, most IT administrators are challenged to identify and then repair the root cause of a slowdown in a timely manner: Is it Citrix? Is it the application? Is it VMware? Is it the network or the storage? Where to begin, and what metrics can you trust?

Join Citrix experts Srinivas Ramanathan (CEO, eG Innovations) and Raymond Otero (Manager End-User Computing, Anexinet) and learn how to:

  • Get the most powerful analytics, reporting and auto-diagnosis for intelligent Citrix performance management
  • Dramatically accelerate the discovery, diagnosis, and resolution of Citrix service performance issues
  • Achieve 360-degree visibility of the entire service infrastructure even beyond the Citrix tiers
  • Pinpoint and repair performance abnormalities well before users notice
  • Ensure maximum ROI by right-sizing your Citrix infrastructure using powerful reporting & analytics

Webinar Title: Achieving Citrix Success with Proactive Performance Management

Date & Time: February 12, 2015 @ 11:00 AM EST

Registration: https://attendee.gotowebinar.com/register/300000000011000531

Anexinet is a preferred regional partner with Citrix and eG Innovations. Anexinet Solutions combine the power of leading technology products and consulting services for smooth system implementations.

We look forward to seeing you at the webinar!

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A Real-world End-to-end Monitoring Example


[This post was published in Rob Beekmans excellent blog vThoughts of IT]

Last weeks I’ve been busy with eG Innovations at several customer sites for Proof of Concepts or troubleshooting. With all the implementations we gather more data and have access to more and more interesting screenshots that show you why eG Enterprise is a great tool for end to end monitoring.

Proof of Concept

So last week we setup a new proof of Concept for a system center customer that manages a big number of customers of their own.

First let’s take a look at the components that we configured to be monitored, we monitor 10 Citrix servers streamed with Provisioning services. The servers are monitored with an agent installed, an agent gives more information then agent-less.

Two vSphere hosts are monitored with all virtual machine on them, the License server, Zone Data Collector, Netscaler and Storefront so that we have a full view of the Citrix environment. We added a Catalyst and a firewall to the list and started the monitor on monday, two days ago. Within a few minutes data was flowing in and after two days we get a nice view of the environment and it’s issues.

Storefront

First thing to look at was the Storefront server, I noticed it was showing a red color so something was wrong there. The customer told me already that they only had one running at this moment and the second one was to be added in a few days.

It seems that two services aren’t running as they should, I haven’t yet figured out how and why but perhaps it’s due to Storefront running on one leg.

Because of the application processes reporting issues, the layer above it shows a color so I checked if they were related. The Windows Service layer is reporting a lot of error messages so let’s open that one.

As you can see it fairly easy to dive into the server and see what is happening there. No need to connect to the server to look at the eventlogs, eG can handle that from one console just fine.

Data collector

The next server to look at was the data collector was it was also showing a red color. it says that there is an issue with server availability. Let’s take a closer look.

I had to wipe out all the server names for their customer won’t like it if they are mentioned here I guess. What we noticed was that six servers were listed there that are not present anymore in the Citrix farm. So somehow the data collector is getting info from somewhere that these server should be there. This is currently being investigated for that is not what you want. To be clear, the six servers in red are orphan Citrix servers of a long lost past 😉

ESX

So let’s move on to the ESX host and see what is monitored there. A very nice way of monitoring is that you can have a look from the outside and from the inside of the virtual machine. So what is the impression Windows has it is experiencing and what is reality.

Here you can see that one virtual machine is claiming 90% CPU time on its own, that’s pretty much and will impact the others if it lasts to long.

As we looked that the graph it shows this VM does this every day so perhaps it’s worth looking at what it’s doing.

So I checked if the overall CPU performance of the ESX host was impacted by this. I looked at the graph for the CPU performance.

The overall CPU performance of the host was not too bad but comes close to 90% often, perhaps some reorganizing is needed here. Again under investigation with the customer, they have some homework to do.

Citrix Servers

Of course the Citrix servers have to be checked also and I noted that one user was having a minor issue. The rest of the sessions seem to be running just fine, we use Cache-to-Ram there to provide enough performance.

The user had a screen refresh latency of 6 seconds, 6 seconds is that long that you can draw your screen yourself… checked with the other users and they had 0.009 latency or something like that.

Looking at the graph for this user it seems like a glitch as it went up and down fast. These graphs are very useful for service desks for they give instant information about the users session.

Another thing it monitors is the profile size of the user, the customer still uses Roaming profiles (what??? yes they know and are going to change). The user has a profile size of 200MB and it is growing as Roaming profiles grow. There are more users there with this large profiles so they know they need a UEM solution to fix this… work in progress.

We only monitored two days but already we can see the growth in the profile for this user, going up by the hour. that’s why you need a decent UEM solution.

Overall health

I did a check on the Citrix servers and took a look at the overall dashboards. What you can see instantly is the number of disconnected sessions, hung sessions and that kind of information. I think this screen is far more informative that what Citrix is offering these days.

Also on the application side of things you can see the number of instances being used on that server and the CPU usage of the application. This customer had issues with Winword.exe being aggressive on CPU and they wanted to know who was using it at that time. With all the tools they had now they had no way getting that data, now they can.

A report asked from many customers within Citrix environment is about logon performance. With eG there is a report for that, it shows the logon duration for the users. these reports are customizable so that they will show what you are looking for. I chose the default TOP7 one to show that it monitors logon times. Citrix has a nice break down of this itselfs which I like a lot.


I hope this gives a good impression of the possibilities to monitor and why you should. When you want data of how your environment is running and you want it correlated in one console look at products like eG Innovations.

I written about monitoring before and as mentioned in the beginning there are others. Depending on your needs you  have to choose the correct one. Contact me or PQR if you are searching for the right one, sure we have a product that will help you out.

New Webinar Series: Citrix Performance Management Best Practices


We launched a new 5-part webinar series to explore Citrix performance management best practices and new ways to increase Citrix user productivity while reducing operational cost.

This webinar series highlights how your IT and Citrix support teams can implement and leverage next-gen performance management best practices to get the most out of Citrix investments, and reliably deliver virtual desktops and applications to more users without glitches or cost overruns.

The first two webinars in the series are now available on demand:

How To Increase Help Desk First-Call Fix Rates When A User Reports A Problem (Part 1)

How To Reduce The Duration Of Service Outages (Part 2)

Sign up for the upcoming live webinars in the Citrix webinar series:

How Proactive Intelligent Alerting Enables You to Prevent Service Outages (Part 3)
December 18,  2014 – 2pm UK | 3pm CET | 9am ET | 8am CT | 6am PT
Register now: https://www4.gotomeeting.com/register/136443695

How to Achieve Maximum Performance From Your Current Citrix Infrastructure (Part 4)
January 8, 2015 – 2pm UK | 3pm CET | 9am ET | 8am CT | 6am PT
Register now: https://www4.gotomeeting.com/register/636104247

Know When and Where To Add More Capacity To Your Citrix Infrastructure (Part 5)
January 22, 2015 – 2pm UK | 3pm CET | 9am ET | 8am CT | 6 am PT
Register now: https://www4.gotomeeting.com/register/509439855

We look forward to seeing you at the webinars!

 

Citrix XenMobile & ShareFile – How to Deliver User Productivity and Compliance [WEBINAR]


XenMobile (2)     CitrixSharefile

Join this Citrix and eG Innovations webinar on how to deliver user productivity and compliance with Citrix XenMobile & ShareFile. The live webinar will take place on December 11, 2014 at 1pm ET | 12pm CT | 11am MT | 10 am PT | 6pm UK | 7pm CET. Join the webinar and learn how to successfully deploy mobility, increase user productivity and ensure compliance.

Register Now:  http://www.citrix.com/cms/ready/cr-webinar-eginnovations/?pcode=eg

The successful deployment of mobility solutions in the enterprise is highly dependent on broad user adoption and meeting compliance mandates. In this webinar, Shashidhar Reddy (Technical Marketing Lead at Citrix) and Bala Vaidhinathan (CTO at eG Innovations) will highlight how Citrix and eG Innovations can help you:

  • Provide a seamless user experience across all end user platforms including virtualized, cloud and mobile infrastructures,
  • Increase productivity and reduce the potential risks to business continuity and data integrity,
  • Identify the precise root-cause of any performance problems in the Citrix mobile infrastructure, so remedial action can be taken quickly,
  • Gain a holistic end-to-end view of the Citrix infrastructure (including Citrix XenApp and XenDesktop) so you can understand usage trends and bottlenecks, and better plan for growth.

Webinar: “How to Increase Productivity and Ensure the Compliance and Security of Citrix XenMobile and ShareFile”

Date/Time: December 11th, 2014 @ 1pm ET | 12pm CT | 11am MT | 10 am PT | 6pm UK | 7pm CET

Register Now:  http://www.citrix.com/cms/ready/cr-webinar-eginnovations/?pcode=eg

Presenters: M. Shashidhar Reddy (Citrix, Technical Marketing Lead) | Bala Vaidhinathan (eG Innovations, CTO)

We look forward to seeing you at the webinar!

ORACLE Database Performance Monitoring, Diagnosis and Reporting with eG Enterprise [Live Demo]


oracle_database_logoJoin the live demo ORACLE Database Performance Monitoring, Diagnosis and Reporting with eG Enterprise on November 19 @ at 11am ET | 10am CT | 8am PT | 4pm UK | 5pm CET.

Register now: https://www4.gotomeeting.com/register/928964023

The Oracle database platform is powering many of today’s business-critical applications and services. As applications and IT infrastructures are getting more complex and interconnected, performance issues anywhere in the IT infrastructure can quickly cascade and negatively impact end user experience. When Oracle database access is slow, is the issue with the Oracle database configuration or sizing? Or could it because of the storage tier? Virtualization platform? Application queries? Network?

Join this live demo to see how next-generation performance monitoring & analytics provides deep visibility into Oracle database environments to accelerate the diagnosis of application and server performance issues, and quickly restore user experience. During the live demonstration, we will show you how to:

  • Have a single unified monitoring solution that addresses your database, virtualization, network and storage monitoring, diagnosis, analytics, and reporting needs;
  • Use intelligent analytics to analyze and correlate performance inside the database server and across the other tiers of your IT environment to provide unparalleled speed & ease of proactive alerting, diagnosis & analysis;
  • View best-in-class customizable dashboards that integrate performance metrics regarding the database and other tiers to provide real-time role-based and domain-based views on user experience, system and service health, resource consumption, capacity and more;
  • Report on historical performance and trends and analyze usage patterns to right-size and optimize your IT infrastructure for maximum ROI;

We look forward to seeing you on November 19!

Proactive Performance Monitoring for Unix and Windows Environments from a Single Pane of Glass [Live Demo]


Join the live demo “Proactive Performance Monitoring for Unix and Windows Environments from a Single Pane of Glass” on November 5 @ at 11 am ET | 10 am CT | 8 am PT | 4 pm UK | 5 pm CET.

Windows-Unix

Many of today’s business-critical applications and services are running on heterogeneous server platforms. Most enterprise have a mix of UNIX servers running Oracle Solaris, IBM AIX, Red Hat Linux, HPUX, Novell SuSE Linux, CentOS or Free BSD and Microsoft Windows servers.

As applications and IT infrastructures are getting more complex and interconnected, performance issues anywhere in the IT infrastructure can quickly cascade and negatively impact end user experience.

Join this live demo to see how next-generation performance monitoring & analytics provides deep visibility into UNIX and Windows environments to accelerate the diagnosis of application and server performance issues, and quickly restore user experience. During the live demonstration, we will show you how to:

  • Have a single unified monitoring solution that addresses your server & application monitoring, diagnosis, analytics, and reporting needs;
  • Use intelligent analytics to analyze and correlate performance inside the server and across the tiers of your IT environment to provide unparalleled speed & ease of proactive alerting, diagnosis & analysis;
  • View best-in-class customizable dashboards that integrate server performance metrics to provide real-time role-based and domain-based views on user experience, system and service health, resource consumption, capacity and more;
  • Report on historical performance and trends and analyze usage patterns to right-size and optimize your IT infrastructure for maximum ROI;

We look forward to seeing you at the live demo!