The Biggest Citrix Performance Monitoring Concerns

For years, the biggest complaint of Citrix admins has been that they get blamed for all user experience issues. Over all these years, this situation has not fundamentally changed. 53% of the respondents in our recent Citrix Performance Management Report face this issue regularly. Citrix Performance Concerns

Two other observations are interesting:

(1) There is now increasing awareness for the need to be proactive. The second biggest challenge that our respondents faced is that users were noticing problems before admins did (49%). This points to an increasing need for better proactive performance management.

(2) Also of interest is the increasing need for a single dashboard across the Citrix tiers (46%). Citrix is no longer a single product company, and with the many products in the Citrix suite, customers are struggling to cope with the different administration and monitoring interfaces for each technology. Today, Citrix XenApp/XenDesktop, XenServer, Netscaler, XenMobile, ShareFile, VDI in a Box all have different administration and monitoring tool. Our respondents see an increasing need for unifying the monitoring, diagnosis and reporting of these technologies.

If these survey findings resonate with you, you might also enjoy this “It’s Not Citrix” poster – download it here.


eG Innovations Shows Strong Momentum in Application Performance Management Market

eG Innovations’ third quarter was highlighted by a record number of new customer wins for management of virtual desktops and applications, product innovation and new strategic partnerships. A report by 451 Research said that eG Innovations is gaining momentum in the application performance management space by building on its steady growth with large enterprise customers. 451 Research noted that eG Enterprise is being used by hundreds of enterprise customers today to provide unprecedented performance visibility, automated cross-silo performance correlation and diagnosis, pre-emptive problem alerting and predictive analytics. These unique capabilities enable companies to accelerate performance diagnosis, reduce operational cost, deliver user satisfaction and unlock the potential of virtual, cloud and physical IT environments.

“Customers are anxious to have a solution that addresses the systemic performance challenges inherent in virtualized environments. Often, these challenges prevent customers from achieving the ROI benefits they envisioned when they embarked on virtualization initiatives,” said Srinivas Ramanathan, CEO eG Innovations. “With eG Enterprise V5.6 our customers will achieve even broader value as we deliver total performance visibility across the virtualized IT infrastructure. Going forward, we will build on our success by focusing on further accelerating the discovery, diagnosis and resolution of critical business service performance issues.”

Completing Q3, eG Innovations has achieved significant results:

  • Accelerating Customer Growth: Today over 400 enterprise customers use eG Innovations’ eG Enterprise to manage their dynamic enterprise IT infrastructures, including VDI, application virtualization, and Citrix XenApp / XenDesktop technologies, besides other conventional IT applications like SAP, Java apps, databases, etc.
  • Strong Product Innovation: eG Enterprise 5.6 builds on automated correlation and problem diagnosis technology to accelerate performance diagnosis, reduce operational cost, deliver user satisfaction and unlock the true potential of virtual, cloud and physical IT environments. The company was awarded two patents recently. The first one relates to its virtualization-aware automatic root-cause diagnosis technology that correlates application and virtualization performance. A second patent focuses on eG Innovations’ In-N-Out monitoring technology for virtual infrastructures that provides correlated outside and inside view of virtual machines.
  • Strategic Partnerships: eG Innovations and Egenera announced a joint solution that offers customers greater return-on-investment by automating provisioning, performance management and capacity planning. With the joint solution, customers benefit from faster problem identification and resolution, thereby freeing up IT operations time for more strategic initiatives. eG Innovations announced a partnership with Red Hat whereby administrators can use eG Enterprise to monitor the Red Hat Enterprise Virtualization server and desktop platforms — including the Red Hat Enterprise Virtualization hypervisor, datastores, virtual networks and Virtual Machines. Additionally, eG Innovations’ software has been validated by Microsoft to work with Microsoft System Center Operations Manager (SCOM).

More details

eG Innovations Receives Awards for Best Private Cloud Coverage and Value Leadership in Application Performance Management (APM)

eG Innovations has received two awards for Best Private Cloud Coverage and Value Leadership from IT and data management research firm Enterprise Management Associates (EMA).

EMA’s recently released Radar Report™ entitled: “Application Performance Management (APM) for Cloud Services” ranks eG Innovations as a cloud performance management leader based on its product architecture, deep integration, ease of administration, deployment and cost advantages. Specifically, eG Innovations has been recognized as the management software vendor with the “Best Private Cloud Coverage” for its superior private cloud management capabilities and very strong support for virtualized environments. eG Innovations also earned EMA’s “Value Leader” distinction among 11 management software vendors providing a multi-component APM solution.

“We are truly impressed with eG Innovations cloud performance management solution,” said Julie Craig, EMA research director. “eG beats out most of the competition in terms of coverage for diverse virtual server environments as well as for its distinctive ‘top down’ and ‘bottom up’ real-time analytics. The eG Enterprise Suite includes multiple features that one would expect from more expensive solutions; their comprehensive support for virtual environments positions eG Innovations as a leader in terms of monitoring private cloud and public infrastructure as a service environments.”

This award is based on multiple functional capabilities, including:

Comprehensive Virtualization Coverage: eG Innovations supports monitoring, diagnosis and reporting for VMware vSphere, Citrix XenServer, Microsoft Hyper-V, Microsoft Virtual Server 2005, Solaris LDOMs, Solaris Containers, AIX LPARs, Red Hat Enterprise Virtualization (RHEV) and Oracle VirtualBox.

Patented Virtualization / Cloud-aware Correlation & Root Cause Diagnosis: Automatically correlates across metrics from different tiers to identify and fix issues before users call. eG Innovations’ correlation supports the dynamic inter-dependencies, such as VMware vMotions, that come with private clouds and provides deep visibility where traditional tools have limitations.

Universal Agent Technology: Contributes to cost and administration efficiency and delivers maximum deployment flexibility. A single agent is capable of monitoring over 150 applications, 10 different operating systems, and 9 different virtualization platforms.

“In-N-Out” Virtual Infrastructure Monitoring: Delivers both depth and breadth of insight into virtual application performance, a critical criterion for rapid and accurate diagnosis of performance problems. It is the only solution that provides both an outside view of a VM indicating the hypervisor’s physical resources used by a VM and an inside view of the VM indicating which application(s) and user(s) of the VM are causing the resource usage.

To read more about eG Innovations and download the summary of the “EMA Radar™ for Application Performance Management (APM) for Cloud Services: Q1 2012 (eG Innovations profile)”, visit

New Survey Report “Performance Management in Transformational IT Environments”

eG Innovations released the 2012 performance survey report “Performance Management in Transformational IT Environments” – Download here:

We asked over 150 IT operations professionals in North America, Europe and Asia-Pacific about their performance management preferences and thoughts. The survey results show that companies are having a hard time keeping up with the performance management requirements of virtualized IT infrastructures. Transformational IT technologies like virtualization and cloud computing are changing the way IT services are provisioned and delivered.

While these transformational IT technologies offer significant operational and cost benefits, they also make management of business services much more complex and challenging because of the dynamic nature of the infrastructure. IT operations expect that management systems for their virtualized infrastructure be as automated, agile and easy to use as the virtualized infrastructure itself.

Here are the key survey findings:

  • IT operations professionals struggle to manually diagnose root cause problems in heterogeneous service environments – 54% of IT professionals surveyed said their single biggest performance management challenge is identifying the root cause of slow application performance in such heterogeneous environments. IT operations staff can’t tell where the root of the problem is when a user says performance is “slow”: Is it the Network? Server? Database? Virtual Machine? Today’s manual approach to troubleshooting performance issues is woefully inadequate in dealing with the complexity of transformational IT environments. In response, a majority of 67% would like to see performance management solutions that help them automate and accelerate the diagnosis and resolution of performance issues in heterogeneous service environments.
  • Managing virtual and physical machines is a challenge – A very high percentage of respondents (53%) are looking for solutions that can manage performance of both virtual and physical machines, as well as the applications running on them, reflecting the new dynamics and inter-dependencies introduced by virtualization layers of IT environments.
  • IT wants integrated performance monitoring across all infrastructure tiers – 60% of respondents say they are using multiple, independent performance monitoring tools today – one for the network, another for servers, another for the database and one for the virtualization tier. This fragmented silo approach does not work anymore, and an overwhelming 66% say they are looking for comprehensive solutions that provide answers to cross-layer performance issues.
  • Poor service performance impacts customer satisfaction – The #1 business impact of poor IT service performance is decreased customer satisfaction say 53% of respondents. Decreased user productivity (44%) and an increase of IT operations cost (44%) as a result of IT performance issues are of major concern among IT operations professionals.
  • IT operations professionals are looking for proactive problem solving – 63% of respondents are looking for performance management solutions that allow them to become more proactive and find problems before they impact the user experience.

Download the full report now:

We hope you’ll enjoy the report!

eG Innovations Recognized in Gartner’s Magic Quadrant for Application Performance Monitoring

We are excited to be recognized in Gartner’s Magic Quadrant for Application Performance Monitoring!

Application performance monitoring has become increasingly important for enterprises and service providers alike. But virtualization and cloud computing have introduced new challenges for application performance monitoring. To be effective in these environments, application performance management solutions must be virtualization and cloud aware. They must handle newer forms of interdependencies between application components, the dynamic location of these components and the multi-domain nature of these environments.

The eG Enterprise solution from eG Innovations excels in providing total performance visibility to heterogeneous physical, virtual and cloud infrastructures. This enables companies to ensure maximum service performance and user productivity and thereby deliver on the ROI promise of transformational IT initiatives.

The Gartner Magic Quadrant for Application Performance Monitoring (APM) includes 27 vendors, with key inclusion criteria being that vendors have a global presence, at least 50 customers who use their APM products in production and their products support at least two of the key APM functionalities as defined by Gartner.

For this Magic Quadrant, Gartner evaluated eG Innovations’ Application Performance Monitoring solution on four of the dimensions of APM functionality, namely end-user experience monitoring, application run-time architecture discovery, modeling and display, component deep-dive monitoring in application context and application performance analytics.

* Gartner, Inc., Magic Quadrant for Application Performance Monitoring, Will Cappelli, Jonah Kowall, September 19, 2011.

eG Innovations Rated Niche Player in Gartner’s Magic Quadrant for IT Event Correlation & Analysis, 2010

Gartner recently released its Magic Quadrant for IT Event Correlation and Analysis, 2010. This Magic Quadrant addresses mature and emerging products that help IT organizations consolidate, analyze and respond to component-level IT infrastructure events, improve event-to-incident/problem resolution processes, and improve alignment between events and business-oriented IT services.

Compared to the past, this year Gartner laid down stringent criteria for vendors to be included. These criteria included:

  • At least 250 non-service provider clients in production
  • At least five reference accounts in the client base
  • At least five clients actively monitoring more than 5000 elements
  • Global sales and support on at least three continents
  • The product must support the following functionality:
    Process fault and performance events, process events from two or more of  the IT element types (server, network, storage, security, database, application), scale to more than 10,000 monitored elements and  have its own event collection mechanisms and proven ability tointegrate and consolidate events from third-party sources.
  • Process an automated out of the box ability to correlate events through state based correlation at the element level, correlation based on casual rules
  • Have the ability to present element and application event data to IT operations staff

While several vendors did not meet these criteria, eG Innovations qualified. In fact, if you take away the usual suspects – HP, BMC, CA, IBM, Microsoft, NetIQ, Quest, and EMC – eG Innovations ranked second, thereby significantly improving our position compared to the previous MQ.

Referring to eG Innovations’ strengths, the MQ highlights the following capabilities of eG Enterprise:

Virtualization Market Statistics and Predictions by Gartner

This week, I attended an interesting presentation on the state of virtualization at the Gartner IT Infrastructure Operations
and Management Summit 2010. A number of very interesting statistics/observations were made in this presentation:

  • Virtualization is becoming mainstream: 23% of installed applications are running in a VM now. 48% of installed applications will run on a VM by 2012.
  • Very interesting differences exist between how large and small enterprises virtualize. Large enterprises virtualize as they deploy new applications/servers, i.e., new projects tend to be on virtualized platforms. SMBs move to virtualization all at one – i.e., they go from 0% to 100% virtualized infrastructures very quickly.
  • VMware dominates the virtualization market. Currently, there are an estimated 10.8mil VMs, and VMware has 84% market share, Microsoft 11%, Citrix 4%. By 2012, this number is expected to go to 58mil VMs, with VMware’s share being 65%, Microsoft 27%, Citrix 6%.
  • Enterprises starting new will look at Microsoft virtualization. Enterprises already using VMware are likely to stay with VMware. Microsoft will start winning in the SMB space – many of these companies that have not yet adopted virtualization will look at Microsoft’s solution.
  • Microsoft Hyper-V has a lot of catch up to do.  Comparing Microsoft Hyper-V with VMware vSphere, Gartner’s view is that Microsoft Hyper-V is appropriate for 1-200 VMs. Gartner likes Hyper-V’s simplicity but the big drawback pointed out was that Hyper-V’s base OS is a full copy of Microsoft Windows. The base OS can be a big fat single point of failure and Gartner views the need for a full base OS as a huge drawback of the Hyper-V architecture. In many initial installations, when the base OS was patched, the entire physical server and all its VMs had to be rebooted. Interestingly, it was pointed out that the biggest benefit of Microsoft’s Live Migration technology was that it allowed all VMs from physical server to be migrated out to another before the physical server was rebooted after patching the base OS. So Live Migration alleviated a pain introduced by having a full blown base OS and it was not really being used for dynamic migration of VMs (as in a vSphere environment). Another drawback for Hyper-V was the lack of memory overcommit capabilities in the current release.