Enhance Healthcare IT and Improve Patient Care


innovationwordcloud400FACT: Preventable medical errors are the 3rd leading cause of death in the United States right behind heart disease and cancer. It doesn’t seem possible but according to “Death by Medical Mistakes Hits Record” in Healthcare IT News it’s true and the related financial costs may be as high as $1 trillion dollars.

Certainly many of the deaths are due to situations Healthcare IT has no influence over, but some are due to preventable problems such as inaccurate and missing records or systems which are completely down, experiencing application or database slow-time when doctors, clinicians and patients are in critical need.

According another Healthcare IT News article “The True Nature of Recovery: 5 Ways to Mitigate Downtime, Data Loss” there are a number of things that Healthcare CIOs and IT managers can do to mitigate the risks to both patients and the bottom line of healthcare organizations. Though the article is focused on disaster recovery it is very quick to point out that knowing your systems, avoiding points of failure and ensuring that you have the data necessary to right-size, avoid cost over runs and prepare for emerging technologies are highly important.

What Healthcare IT organizations need is a solution that helps reduce IT complexity, increases performance, tracks app adoption, offers role based reporting and grants CIOs, Managers and admins “universal insight” across the solution stack as well as all other interdependent physical and virtual layers; and they need the ability to do it all from just a single interface instead of multiple silo-centric tools.

Within our most recent Enterprise Solution Brief specifically for Healthcare IT you will discover

  • 4 key benefits that improve Healthcare IT efficiency and result in enhanced patient care
  • What factors are driving “Healthcare IT Transformation
  • How to “Enable Successful Healthcare IT Transformation
  • How eG Enterprise Universal Insight is “Ready for the Future of Healthcare IT”
  • How eG Enterprise Universal Insight is a “Force Multiplier for Healthcare IT”

Read the brief then let us show you the many ways that eG Enterprise Universal Insight can enhance your Healthcare IT department, improve patient care and save lives.

Email info@eginnovations.com

Call 866.526.6700

Visit eG Innovations at Citrix Summit in Las Vegas


Citrix performance and user experience management is a rapidly growing market. At eG Innovations, we provide a best of breed Citrix Ready product suite for unified XenApp, XenMobile, XenDesktop, and XenServer performance management. Many of the largest Citrix deployments in the world rely on eG Innovations solutions for proactive Citrix performance management and universal insight.

Citrix-Summit-2015

Visit us at Citrix Summit in Las Vegas this week (booth #500) to see the Citrix performance management solution in action. Explore partner opportunities to collaborate in the new year and see how we can help you deliver the best Citrix experience to your customers.

We look forward to seeing you at Citrix Summit in Las Vegas!

In 2015 CIOs Will Need Universal Insight Across the Enterprise


Imagekid Silo-centric monitoring and management tools are fine for supporting a confined infrastructure with very limited interdependencies but for CIOs seeking to prevent drains on CAPEX and ensure they are contributing to OPINC they aren’t enough.

Resolving IT pain and avoiding unscheduled downtime is the traditional focus of APM and NPM solutions and it will continue to be important in 2015 but emerging technologies like Cloud, mobility and XaaS are reinventing the role of the modern CIO.

Those who virtualized and consolidate their data center servers over the last ten years are now extending virtualization across the enterprise to include networking, storage, cloud and mobility deployments.

With the new era of the borderless enterprise upon them CIOs are keenly aware of the need to research and adopt solutions that both resolve traditional IT pain while giving them universal insight across the enterprise so they can ensure emerging technologies deliver greater value to the business.

Below are some of the predictions for 2015 that will shape the need for CIOs to have universal insight across the enterprise…

Enable workspace flexibility. IT executives are being challenged to adopt and integrate mobile solutions at a blinding pace but 70% of end user devices cannot pass basic compliance and security tests, so introducing foreign devices on the corporate network poses serious risks. CIOs will need to ensure availability while managing access, device and user compliance and security, having universal insight across user and device profiles, approved and blacklisted apps, databases and domains will be critical to success.

XaaS becomes the new IT stack for Hybrid Cloud. The era of everything as a service has arrived. The development of virtual cloud and mobility apps are driving IT innovation and the consolidation of intellectual properties at a blinding pace. To maintain market share and demonstrate thought leadership traditional product centric companies will accelerate efforts to bring new XaaS offerings to market. The rollout and adoption of new service offerings like vDaaS, DRaaS, IaaS, MWaaS, PaaS, and WPaaS with grow and mature in 2015 and throughout the remainder of the decade.

The borderless enterprise explosion will usher in a new era of compliance and security. The gaps and interdependencies between cloud, mobility, virtual and shared infrastructures, social media platforms and SaaS will inspire a renewed focus on compliance and security the way email, malware and network security have before. APM providers will be faced with some interesting choices; either acquire or develop additional internal compliance and security expertise, partner with an existing security provider or remain focused on their existing silo niche. CIOs will be left with deciding to go all-in with a security provider, purchase silo-centric solutions that provide limited compliance and security visibility, or evaluate and choose an APM NPM solution that meets most of their needs now as APM NPM compliance and security maturity continues to grow.

Containerization remains a test and development play, for now. Game changer, disruptive and death knell are all phrases tossed about when containerization solutions are discussed as an alternative to traditional virtualization but the reality is much less dramatic. Container solutions are well suited for accelerating Linux app portability and reducing associated overhead, Google and Facebook have deployed containers very successfully but their demands for rapid deployment and scale are different from most corporate customers. Until container solutions are cross compatible, offer mature management options and enhanced security capabilities expect containers to remain a solution for Linux test and development environments while traditional VMs meet the majority of data center production demands.

Data is the new natural resource and almost as important as air and water. Ensuring on-demand availability of data and seamless collaboration via the cloud, across virtual networks, servers and storage will require that CIOs have complete and total visibility across platforms, domains, time zones and geographies in 2015. Ensuring maximum uptime, preventing downtime and performing root-cause analysis are now IT table stakes. Whereas having universal insight across the enterprise, providing a seamless user experience, preventing slow-time and increasing productivity via the borderless enterprise are the new business goals CIOs must be aligned with and focused on.

Ensure IT effectiveness and business alignment. CIOs must align IT initiatives with desired business outcomes for productivity, growth and profit. APM historical performance reports provide the empirical data they need to help them balance workloads, right-size the enterprise and eliminate cost overruns so capacity planning meets the business needs of today while preparing for the emerging technologies of tomorrow.

Deliver a positive user experience through enhanced service performance. End users judge their experience relative to their ability to be productive and complete an end goal. Whether end users are employees and partners seeking to work seamlessly between the office and a mobile device as they move across domains or customers accessing a web cart, they all expect apps and databases to be available, accessible and responsive. CIOs will rely heavily on APM solutions to provide KPI for user logons, average response time, page loads, app adoption, abandonment rates and other metrics to ensure that end users are happy and productive.

Expanded use of KPI metrics. What started with call center, helpdesk and customer service metrics is expanding rapidly. APM solutions that can be adapted to collect KPIs for industry and role specific applications are influencing the decision making of CEOs, CFOs and other executives. APM solutions will be used to measure and determine the viability of pilot programs, industrial expansion and even the purchase of competing intellectual properties.

Improve operational efficiency. Reliance on command line interfaces and technology trees is functional but outdated. CIOs will arm and empower IT managers, admins and specialists with APM solutions that are customizable, intuitive, integrate easily with existing NOC tools and provide a unified view of the enterprise. The end goal will be to accelerate time to resolution, eliminate guesswork, reduce dependency on multiple silo-centric tools with limited visibility and mitigate the impact that natural attrition has on tribal knowledge.

For CIOs to achieve these goals and remain future ready they will need universal insight across the enterprise and timely, correlated information that enables data driven decision making. 2015 will be a very interesting year as CIO thought leaders seek to improve the end user experience and enhance productivity within the enterprise.

About eG Innovations eG Innovations is dedicated to helping businesses across the globe transform IT service delivery into a competitive advantage and a center for productivity, growth and profit. Many of the world’s largest businesses use eG Enterprise Universal Insight technology to enhance IT service performance, increase operational efficiency and ensure IT effectiveness. Visit here for more information.

Citrix XenMobile & ShareFile – How to Deliver User Productivity and Compliance [WEBINAR]


XenMobile (2)     CitrixSharefile

Join this Citrix and eG Innovations webinar on how to deliver user productivity and compliance with Citrix XenMobile & ShareFile. The live webinar will take place on December 11, 2014 at 1pm ET | 12pm CT | 11am MT | 10 am PT | 6pm UK | 7pm CET. Join the webinar and learn how to successfully deploy mobility, increase user productivity and ensure compliance.

Register Now:  http://www.citrix.com/cms/ready/cr-webinar-eginnovations/?pcode=eg

The successful deployment of mobility solutions in the enterprise is highly dependent on broad user adoption and meeting compliance mandates. In this webinar, Shashidhar Reddy (Technical Marketing Lead at Citrix) and Bala Vaidhinathan (CTO at eG Innovations) will highlight how Citrix and eG Innovations can help you:

  • Provide a seamless user experience across all end user platforms including virtualized, cloud and mobile infrastructures,
  • Increase productivity and reduce the potential risks to business continuity and data integrity,
  • Identify the precise root-cause of any performance problems in the Citrix mobile infrastructure, so remedial action can be taken quickly,
  • Gain a holistic end-to-end view of the Citrix infrastructure (including Citrix XenApp and XenDesktop) so you can understand usage trends and bottlenecks, and better plan for growth.

Webinar: “How to Increase Productivity and Ensure the Compliance and Security of Citrix XenMobile and ShareFile”

Date/Time: December 11th, 2014 @ 1pm ET | 12pm CT | 11am MT | 10 am PT | 6pm UK | 7pm CET

Register Now:  http://www.citrix.com/cms/ready/cr-webinar-eginnovations/?pcode=eg

Presenters: M. Shashidhar Reddy (Citrix, Technical Marketing Lead) | Bala Vaidhinathan (eG Innovations, CTO)

We look forward to seeing you at the webinar!

Universal Insight for Citrix XenMobile


MDM devicesAccording to the Gartner study “Bring Your Own Device: The Facts and the Future” by the year 2017 half of all businesses will require employees to bring their own device. It saves the business money, users are more productive while on-the-go and they may even receive reimbursement for part or all of their device contract.

However, as this article in SC Magazine reveals when it comes to BYOD and MDM a vast majority of employee devices cannot pass a basic security scan or compliance review. That in and of itself poses a major threat to business continuity and user productivity. All it takes is one blacklisted program on a non-compliant device for resources to become hijacked, productivity to decline and data integrity to be compromised.

Add to that all the things that businesses need to consider such as everyday productivity, common access, separation of user and business applications, interoperability and scalability and it is easy to understand why implementing Citrix XenMobile and then maintaining continuity can be challenging.

What businesses need is a solution that helps reduce IT complexity, increases performance, tracks app adoption, offers role based reporting and grants admins “Universal Insight” across the solution stack as well as all other interdependent physical and virtual layers; and they need the ability to do it all from just a single interface instead of multiple silo-centric tools.

Within our most recent eG Enterprise solution brief for Citrix XenMobile you will discover

  • 6 key benefits of having the right solution for Citrix XenMobile
  • “Why Universal Insight Matters
  • Root-Cause in a Single Click”
  • “Enhanced capabilities for XenMobile” such as virtualization-aware technology

Whether you are Citrix customer researching XenMobile as your BYOD solution or have already embraced it and want to know more about how “Universal Insight” can turn your XenMobile deployment into a competitive advantage read the brief and then email us info@eginnovations.com or call 866.526.6700

The Biggest Citrix Performance Monitoring Concerns


For years, the biggest complaint of Citrix admins has been that they get blamed for all user experience issues. Over all these years, this situation has not fundamentally changed. 53% of the respondents in our recent Citrix Performance Management Report face this issue regularly. Citrix Performance Concerns

Two other observations are interesting:

(1) There is now increasing awareness for the need to be proactive. The second biggest challenge that our respondents faced is that users were noticing problems before admins did (49%). This points to an increasing need for better proactive performance management.

(2) Also of interest is the increasing need for a single dashboard across the Citrix tiers (46%). Citrix is no longer a single product company, and with the many products in the Citrix suite, customers are struggling to cope with the different administration and monitoring interfaces for each technology. Today, Citrix XenApp/XenDesktop, XenServer, Netscaler, XenMobile, ShareFile, VDI in a Box all have different administration and monitoring tool. Our respondents see an increasing need for unifying the monitoring, diagnosis and reporting of these technologies.

If these survey findings resonate with you, you might also enjoy this “It’s Not Citrix” poster – download it here.

itsnotcitrix

New Citrix Performance Management Survey Reveals Key Challenges and Best Practices


citrix-performance-management-reportWe are excited to announce the results of the first global Citrix Performance Management Survey! We conducted the survey together with the Citrix and IT community at DABCC  to explore the current state of Citrix performance management, and provide valuable benchmarks and new insights into the challenges, technology choices and best practices for Citrix performance management.

Over 600 Citrix professionals participated in the survey, and the results are now available in the data rich, 23-page “Citrix Performance Management Report“. Download the full report here.

Here are some of the key survey findings:

  • Performance management is critical for the success of Citrix deployments. 97% of respondents consider performance management to be important for the expansion of their Citrix infrastructure. 86% of respondents consider performance as a key concern during migration of Citrix versions.
  • Citrix gets the blame for user experience, whether the problem is Citrix related or not. The biggest performance challenge respondents face is that Citrix gets blamed for all user experience problems – even if the problem is not with the Citrix tiers. However, a majority of the time (65%), performance problems are NOT directly caused by the Citrix tiers.
  • Admins spend more time fire-fighting and troubleshooting performance problems. In over 60% of cases, respondents spend more than 30% of their time fire-fighting and troubleshooting performance problems. One of the key reasons is that Citrix performance management is still mostly manual.
  • Proactive alerting is most important to Citrix professionals. A majority of respondents (68%) are looking to make Citrix performance management proactive, so they get alerted and can fix issues before users notice.
  • Most IT admins don’t benchmark their Citrix environment. Despite the interest in managing Citrix performance proactively, very few respondents have solid performance benchmarks of their Citrix infrastructure. 26% of respondents have NEVER conducted any performance benchmark. 18% conducted benchmarks only during migration.

“To deliver the best possible user experience, Citrix environments need to be not only well architected but also well monitored and managed so administrators can identify and diagnose problems early on,” said Douglas Brown, Founder and CEO of DABCC. “The Citrix performance management survey confirms that a majority of respondents are looking to make Citrix performance management more proactive, so they get alerted and can prevent issues from escalating and impacting end users and business processes.”