Case Study: eG Enterprise at St. Charles Health System


st-charles-healthcare-case-studyAs the largest provider of medical care in Central Oregon, with four hospitals and more than 120 medical providers, as well as the region’s largest employer with over 3,800 caregivers in total, St. Charles Health System plays a pivotal role in this burgeoning community.

When St. Charles decided to streamline service delivery for all of its units, the IT team identified the need for real-time visibility into performance across their physical and virtual infrastructure, and selected eG Enterprise as their solution to help ensure top performance for their clinical end-users. Wendy Howard, Infrastructure Engineer with St. Charles, describes the project as a “massive technology overhaul.” The project goals included:

  • Transition from physical desktops to virtual desktops via Citrix XenDesktop
  • Upgrading the Citrix XenApp 4.5 and 6.5 farms to the latest version
  • Adopting Citrix Provisioning Services and Microsoft App-V for images and application virtualization
  • Widespread physical IT expansion and component replacement
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Wendy Howard with eG Enterprise on the wall-monitors. “It’s invaluable for us.”

Richard Hussain with Denali Advanced Integration was engaged to advise and manage the project, and together Denali and St. Charles selected eG Enterprise to help ensure quality service and high patient satisfaction through this major IT transformation. Once implemented, they have not looked back.

“eG Enterprise is something we can’t live without. It is a fantastic tool, and it gives me confidence that our systems are running as they should. We have been able to use eG Enterprise to quantify performance improvements in areas that we were struggling with before. And with a few changes we were able to quickly see that we had a 50% improvement in user login times.
– Wendy Howard, Infrastructure Engineer, St. Charles Health System

I like the ability to monitor just about every component you can think of in this entire organization and be able to show it on one single dashboard. It’s just like, wow. It’s really an excellent product.
– Richard Hussain, Solutions Architect, Virtualization, Denali Advanced Integration

Read the case study here:
http://www.eginnovations.com/documents/case-studies/eG-Innovations-St-Charles-Health-System-Case-Study.pdf

eG Innovations Launches the eG Enterprise Blueprint for Citrix Lifecycle Management and Citrix Workspace Cloud


CitrixReadyeG Innovations is pleased to announce the availability of the eG Enterprise Blueprint as part of today’s launch of the Citrix Lifecycle Management solution for Citrix Workspace Cloud. Now, eG Enterprise’s end-to-end, answer-focused performance management capabilities can be deployed into any 7.x Citrix environment with a single click, offering the fastest and simplest way to begin seeing exactly how slowdowns anywhere in your infrastructure are impacting your end-users’ experience.

“We are delighted to be partnering with Citrix around Citrix Cloud Workspace and Lifecycle Management,” remarked Matt Wrabley, VP of Business Development for eG Innovations. “We see Citrix Workspace Cloud and its lifecycle management as a great way to accelerate deployment and management of virtual desktops and applications. The eG Enterprise blueprint for Citrix applications makes our industry-leading performance monitoring solution available as a one-click install for any Citrix solution. With this blueprint, customers can deploy Citrix solutions and manage them in a few seconds.”

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As a long-standing Citrix Ready partner, eG Innovations has worked closely with the Citrix team to ensure day-one integration with this next-generation, cloud-based management solution. Citrix’s forward-thinking vision for the management of the Citrix Workspace Suite focuses on accelerating time-to-value, facilitating repeatability in deployments and enhancing IT productivity, efficiency and value. This vision aligns perfectly with eG Innovations’ mission, to provide leading-edge unified monitoring capabilities across today’s hybrid infrastructures and automating performance management for Citrix Workspace services.

For more information about today’s Citrix Lifecycle Management and the Citrix Workspace Cloud launch, visit the Citrix Lifecycle Management page.

To learn more about the eG Enterprise suite for Citrix performance monitoring, request a free trial or get a quick demo, visit our Citrix Monitoring information center.

Citrix XenApp/XenDesktop 7.x: Upgrades/Migrations are Lagging


As a follow up to our previous post, we have some more poll data to share from our Citrix XenApp and XenDesktop 7.x webinar in late August. During the webinar we polled the 500+ attendees to find out where they were with the Citrix XA/XD 7.x rollout.

Citrix XenApp/XenDesktop 7.x was first released almost two and half years ago. But interestingly, we found that many Citrix customers are continuing to run earlier versions of Citrix XenApp and XenDesktop.

eG Innovations Poll: Citrix XenApp / XenDesktop Pre-Version 7.x Installations

Citrix XenApp 6.x continues to be popular, with 63% still running this version. This number is roughly unchanged from a similar poll we conducted a year ago. In our previous blog post we reported that Citrix XenApp 7.x deployments have doubled in this same period, but this new figure suggests that much of the current XenApp/XenDesktop 7.x deployment is concentrated in new farms, rather than upgrades/migrations from XenApp 6.x.

Also, while 19% reported having Citrix XenDesktop 5.x running in their infrastructure, a surprising 16% are still running Citrix XenApp 4.x, despite it having reached end of life.

Considering a migration to Citrix XenApp/XenDesktop 7.x? eG Innovations can help:

eG Enterprise is an invaluable resource to help ensure smooth, successful migrations and new farm launches. Gathering benchmarked performance data from your legacy infrastructure is the best way to know exactly how your new version launch should perform, allowing you to tune your users’ experience before you go live. eG Enterprise makes it easy to eliminate the guesswork.

For detailed information about Citrix XenApp and XenDesktop performance management, please read our free white paper, Five Common Citrix XenApp and XenDesktop Performance Challenges – DOWNLOAD NOW.

Also, please note that the popular webinar Top Eight Best Practices for Deploying Citrix XenApp and XenDesktop 7.6 is available on-demand. This webinar discusses important, field-proven best practices to ensure success in your Citrix XenApp and XenDesktop 7.x deployments, whether you are planning a new farm or looking into migration from a legacy version. To watch now, CLICK HERE.

Citrix XenApp / XenDesktop 7.x Adoption Growing Rapidly


As part of our Citrix XenApp and XenDesktop 7.x webinar in late August, we polled the 500+ attendees to find out where they were with the Citrix XenApp/XenDesktop 7.x rollout:

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These numbers indicate the rising adoption of XenApp/XenDesktop 7.x in live deployments, as they are roughly double the adoption percentages we collected only one year ago.

Considering the move to Citrix XenApp / XenDesktop 7.x? eG Innovations can help:

Our on-demand webinar Top Eight Best Practices for Deploying Citrix XenApp and XenDesktop 7.6 features Rob Beekmans, Senior Consultant with PQR and Srinivas Ramanathan, CEO of eG Innovations. The presenters discuss important, field-proven best practices to ensure success in your Citrix XenApp and XenDesktop 7.x deployments. To watch now, CLICK HERE.

Visit eG Innovations at Citrix Summit in Las Vegas


Citrix performance and user experience management is a rapidly growing market. At eG Innovations, we provide a best of breed Citrix Ready product suite for unified XenApp, XenMobile, XenDesktop, and XenServer performance management. Many of the largest Citrix deployments in the world rely on eG Innovations solutions for proactive Citrix performance management and universal insight.

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Visit us at Citrix Summit in Las Vegas this week (booth #500) to see the Citrix performance management solution in action. Explore partner opportunities to collaborate in the new year and see how we can help you deliver the best Citrix experience to your customers.

We look forward to seeing you at Citrix Summit in Las Vegas!

Achieving Citrix Success with Proactive Performance Management [Webinar]


Join eG Innovations and Anexinet for the live webinar “Achieving Citrix Success with Proactive Performance Management” on February 12, 2015 @ 11:00 AM EST – Register now

Users expect applications delivered through Citrix to be as fast and reliable as they were on physical desktops. When performance slowdowns occur, users expect IT operations to fix the problem – immediately. But in reality, most IT administrators are challenged to identify and then repair the root cause of a slowdown in a timely manner: Is it Citrix? Is it the application? Is it VMware? Is it the network or the storage? Where to begin, and what metrics can you trust?

Join Citrix experts Srinivas Ramanathan (CEO, eG Innovations) and Raymond Otero (Manager End-User Computing, Anexinet) and learn how to:

  • Get the most powerful analytics, reporting and auto-diagnosis for intelligent Citrix performance management
  • Dramatically accelerate the discovery, diagnosis, and resolution of Citrix service performance issues
  • Achieve 360-degree visibility of the entire service infrastructure even beyond the Citrix tiers
  • Pinpoint and repair performance abnormalities well before users notice
  • Ensure maximum ROI by right-sizing your Citrix infrastructure using powerful reporting & analytics

Webinar Title: Achieving Citrix Success with Proactive Performance Management

Date & Time: February 12, 2015 @ 11:00 AM EST

Registration: https://attendee.gotowebinar.com/register/300000000011000531

Anexinet is a preferred regional partner with Citrix and eG Innovations. Anexinet Solutions combine the power of leading technology products and consulting services for smooth system implementations.

We look forward to seeing you at the webinar!

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New Webinar Series: Citrix Performance Management Best Practices


We launched a new 5-part webinar series to explore Citrix performance management best practices and new ways to increase Citrix user productivity while reducing operational cost.

This webinar series highlights how your IT and Citrix support teams can implement and leverage next-gen performance management best practices to get the most out of Citrix investments, and reliably deliver virtual desktops and applications to more users without glitches or cost overruns.

The first two webinars in the series are now available on demand:

How To Increase Help Desk First-Call Fix Rates When A User Reports A Problem (Part 1)

How To Reduce The Duration Of Service Outages (Part 2)

Sign up for the upcoming live webinars in the Citrix webinar series:

How Proactive Intelligent Alerting Enables You to Prevent Service Outages (Part 3)
December 18,  2014 – 2pm UK | 3pm CET | 9am ET | 8am CT | 6am PT
Register now: https://www4.gotomeeting.com/register/136443695

How to Achieve Maximum Performance From Your Current Citrix Infrastructure (Part 4)
January 8, 2015 – 2pm UK | 3pm CET | 9am ET | 8am CT | 6am PT
Register now: https://www4.gotomeeting.com/register/636104247

Know When and Where To Add More Capacity To Your Citrix Infrastructure (Part 5)
January 22, 2015 – 2pm UK | 3pm CET | 9am ET | 8am CT | 6 am PT
Register now: https://www4.gotomeeting.com/register/509439855

We look forward to seeing you at the webinars!