Reduce Downtime and Slow-time in the Borderless Enterprise

nextgov-mediumThe era of the borderless enterprise is here!

Ensuring on-demand availability of apps, data and seamless collaboration via the cloud, across the web, virtual networks, servers and storage requires complete and total visibility across platforms, domains, time zones and geographies.

When apps and databases are unavailable or slow and unresponsive the downstream impact can be truly devastating. Customer loyalty suffers, industry reputations become damaged, and strategic partnerships dissolve, legal liabilities increase, stock values decrease and financial markets collapse.

Do you know how many man hours are affected by downtime and slow-time each year by just the Fortune 500?

Do you know the estimated compensation cost of downtime and slow-time compared to annual GDP?

Are you a CIO or IT Executive and want to know more?

Within our most recent Enterprise Solution Brief “Reducing Downtime and Slow-time in the Borderless Enterprise” you will discover the following;

  • 3 key benefits of eG Enterprise Universal Insight within the Borderless Enterprise
  • The REAL Cost of Downtime and Slow-time
  • Why “Universal Insight is Required”
  • How eG Enterprise Universal Insight is “Ready for the Future of the Borderless Enterprise”
  • How eG Enterprise Universal Insight is a “Force Multiplier for Enterprise IT”

Read the brief then let us show you the numerous ways that eG Enterprise Universal Insight can help you reduce downtime and slow-time, enhance IT service performance, increase operational efficiency, ensure IT effectiveness.


Call 866.526.6700

Enhance Healthcare IT and Improve Patient Care

innovationwordcloud400FACT: Preventable medical errors are the 3rd leading cause of death in the United States right behind heart disease and cancer. It doesn’t seem possible but according to “Death by Medical Mistakes Hits Record” in Healthcare IT News it’s true and the related financial costs may be as high as $1 trillion dollars.

Certainly many of the deaths are due to situations Healthcare IT has no influence over, but some are due to preventable problems such as inaccurate and missing records or systems which are completely down, experiencing application or database slow-time when doctors, clinicians and patients are in critical need.

According another Healthcare IT News article “The True Nature of Recovery: 5 Ways to Mitigate Downtime, Data Loss” there are a number of things that Healthcare CIOs and IT managers can do to mitigate the risks to both patients and the bottom line of healthcare organizations. Though the article is focused on disaster recovery it is very quick to point out that knowing your systems, avoiding points of failure and ensuring that you have the data necessary to right-size, avoid cost over runs and prepare for emerging technologies are highly important.

What Healthcare IT organizations need is a solution that helps reduce IT complexity, increases performance, tracks app adoption, offers role based reporting and grants CIOs, Managers and admins “universal insight” across the solution stack as well as all other interdependent physical and virtual layers; and they need the ability to do it all from just a single interface instead of multiple silo-centric tools.

Within our most recent Enterprise Solution Brief specifically for Healthcare IT you will discover

  • 4 key benefits that improve Healthcare IT efficiency and result in enhanced patient care
  • What factors are driving “Healthcare IT Transformation
  • How to “Enable Successful Healthcare IT Transformation
  • How eG Enterprise Universal Insight is “Ready for the Future of Healthcare IT”
  • How eG Enterprise Universal Insight is a “Force Multiplier for Healthcare IT”

Read the brief then let us show you the many ways that eG Enterprise Universal Insight can enhance your Healthcare IT department, improve patient care and save lives.


Call 866.526.6700

In 2015 CIOs Will Need Universal Insight Across the Enterprise

Imagekid Silo-centric monitoring and management tools are fine for supporting a confined infrastructure with very limited interdependencies but for CIOs seeking to prevent drains on CAPEX and ensure they are contributing to OPINC they aren’t enough.

Resolving IT pain and avoiding unscheduled downtime is the traditional focus of APM and NPM solutions and it will continue to be important in 2015 but emerging technologies like Cloud, mobility and XaaS are reinventing the role of the modern CIO.

Those who virtualized and consolidate their data center servers over the last ten years are now extending virtualization across the enterprise to include networking, storage, cloud and mobility deployments.

With the new era of the borderless enterprise upon them CIOs are keenly aware of the need to research and adopt solutions that both resolve traditional IT pain while giving them universal insight across the enterprise so they can ensure emerging technologies deliver greater value to the business.

Below are some of the predictions for 2015 that will shape the need for CIOs to have universal insight across the enterprise…

Enable workspace flexibility. IT executives are being challenged to adopt and integrate mobile solutions at a blinding pace but 70% of end user devices cannot pass basic compliance and security tests, so introducing foreign devices on the corporate network poses serious risks. CIOs will need to ensure availability while managing access, device and user compliance and security, having universal insight across user and device profiles, approved and blacklisted apps, databases and domains will be critical to success.

XaaS becomes the new IT stack for Hybrid Cloud. The era of everything as a service has arrived. The development of virtual cloud and mobility apps are driving IT innovation and the consolidation of intellectual properties at a blinding pace. To maintain market share and demonstrate thought leadership traditional product centric companies will accelerate efforts to bring new XaaS offerings to market. The rollout and adoption of new service offerings like vDaaS, DRaaS, IaaS, MWaaS, PaaS, and WPaaS with grow and mature in 2015 and throughout the remainder of the decade.

The borderless enterprise explosion will usher in a new era of compliance and security. The gaps and interdependencies between cloud, mobility, virtual and shared infrastructures, social media platforms and SaaS will inspire a renewed focus on compliance and security the way email, malware and network security have before. APM providers will be faced with some interesting choices; either acquire or develop additional internal compliance and security expertise, partner with an existing security provider or remain focused on their existing silo niche. CIOs will be left with deciding to go all-in with a security provider, purchase silo-centric solutions that provide limited compliance and security visibility, or evaluate and choose an APM NPM solution that meets most of their needs now as APM NPM compliance and security maturity continues to grow.

Containerization remains a test and development play, for now. Game changer, disruptive and death knell are all phrases tossed about when containerization solutions are discussed as an alternative to traditional virtualization but the reality is much less dramatic. Container solutions are well suited for accelerating Linux app portability and reducing associated overhead, Google and Facebook have deployed containers very successfully but their demands for rapid deployment and scale are different from most corporate customers. Until container solutions are cross compatible, offer mature management options and enhanced security capabilities expect containers to remain a solution for Linux test and development environments while traditional VMs meet the majority of data center production demands.

Data is the new natural resource and almost as important as air and water. Ensuring on-demand availability of data and seamless collaboration via the cloud, across virtual networks, servers and storage will require that CIOs have complete and total visibility across platforms, domains, time zones and geographies in 2015. Ensuring maximum uptime, preventing downtime and performing root-cause analysis are now IT table stakes. Whereas having universal insight across the enterprise, providing a seamless user experience, preventing slow-time and increasing productivity via the borderless enterprise are the new business goals CIOs must be aligned with and focused on.

Ensure IT effectiveness and business alignment. CIOs must align IT initiatives with desired business outcomes for productivity, growth and profit. APM historical performance reports provide the empirical data they need to help them balance workloads, right-size the enterprise and eliminate cost overruns so capacity planning meets the business needs of today while preparing for the emerging technologies of tomorrow.

Deliver a positive user experience through enhanced service performance. End users judge their experience relative to their ability to be productive and complete an end goal. Whether end users are employees and partners seeking to work seamlessly between the office and a mobile device as they move across domains or customers accessing a web cart, they all expect apps and databases to be available, accessible and responsive. CIOs will rely heavily on APM solutions to provide KPI for user logons, average response time, page loads, app adoption, abandonment rates and other metrics to ensure that end users are happy and productive.

Expanded use of KPI metrics. What started with call center, helpdesk and customer service metrics is expanding rapidly. APM solutions that can be adapted to collect KPIs for industry and role specific applications are influencing the decision making of CEOs, CFOs and other executives. APM solutions will be used to measure and determine the viability of pilot programs, industrial expansion and even the purchase of competing intellectual properties.

Improve operational efficiency. Reliance on command line interfaces and technology trees is functional but outdated. CIOs will arm and empower IT managers, admins and specialists with APM solutions that are customizable, intuitive, integrate easily with existing NOC tools and provide a unified view of the enterprise. The end goal will be to accelerate time to resolution, eliminate guesswork, reduce dependency on multiple silo-centric tools with limited visibility and mitigate the impact that natural attrition has on tribal knowledge.

For CIOs to achieve these goals and remain future ready they will need universal insight across the enterprise and timely, correlated information that enables data driven decision making. 2015 will be a very interesting year as CIO thought leaders seek to improve the end user experience and enhance productivity within the enterprise.

About eG Innovations eG Innovations is dedicated to helping businesses across the globe transform IT service delivery into a competitive advantage and a center for productivity, growth and profit. Many of the world’s largest businesses use eG Enterprise Universal Insight technology to enhance IT service performance, increase operational efficiency and ensure IT effectiveness. Visit here for more information.

ORACLE Database Performance Monitoring, Diagnosis and Reporting with eG Enterprise [Live Demo]

oracle_database_logoJoin the live demo ORACLE Database Performance Monitoring, Diagnosis and Reporting with eG Enterprise on November 19 @ at 11am ET | 10am CT | 8am PT | 4pm UK | 5pm CET.

Register now:

The Oracle database platform is powering many of today’s business-critical applications and services. As applications and IT infrastructures are getting more complex and interconnected, performance issues anywhere in the IT infrastructure can quickly cascade and negatively impact end user experience. When Oracle database access is slow, is the issue with the Oracle database configuration or sizing? Or could it because of the storage tier? Virtualization platform? Application queries? Network?

Join this live demo to see how next-generation performance monitoring & analytics provides deep visibility into Oracle database environments to accelerate the diagnosis of application and server performance issues, and quickly restore user experience. During the live demonstration, we will show you how to:

  • Have a single unified monitoring solution that addresses your database, virtualization, network and storage monitoring, diagnosis, analytics, and reporting needs;
  • Use intelligent analytics to analyze and correlate performance inside the database server and across the other tiers of your IT environment to provide unparalleled speed & ease of proactive alerting, diagnosis & analysis;
  • View best-in-class customizable dashboards that integrate performance metrics regarding the database and other tiers to provide real-time role-based and domain-based views on user experience, system and service health, resource consumption, capacity and more;
  • Report on historical performance and trends and analyze usage patterns to right-size and optimize your IT infrastructure for maximum ROI;

We look forward to seeing you on November 19!

Unified Monitoring, Diagnosis and Reporting of IT Infrastructure Performance with eG Enterprise v6 [LIVE DEMO]

Join the live demo “Unified Monitoring, Diagnosis and Reporting of IT Infrastructure Performance with eG Enterprise v6” on October 9, 2014 at 11am ET | 10am CT | 8am PT | 5pm UK | 5pm CET.

Register now:

eG Enterprise v6
See live the brand-new release of eG Enterprise v6 – the first intelligent performance monitoring solution designed to simplify the management of today’s complex and distributed IT environments. Find out how eG Enterprise helps you make IT Operations more productive, reduce IT support cost & complexity, and keep your end users happy & productive. During the live demonstration, we will show how you can:

  • Have a single unified solution that addresses your application monitoring, database monitoring, server monitoring, network monitoring, virtualization monitoring, service monitoring and even mobile device monitoring needs;
  • Use intelligent analytics to analyze and correlate performance across the tiers to provide unparalleled speed & ease of proactive alerting, diagnosis & analysis;
  • View best-in-class customizable dashboards that integrate performance metrics to provide real-time role-based and domain-based views on user experience, system and service health, resource consumption, capacity and more;
  • Report on historical performance and trends and analyze usage patterns to right-size and optimize your IT infrastructure for maximum ROI;
  • Address gaps in your current monitoring for Citrix XenApp/XenDesktop, virtual desktop infrastructures (VDI), multi-tier Java applications and heavily virtualized IT environments – in the cloud or on-premise;

Title:  Unified Monitoring, Diagnosis and Reporting of IT Infrastructure Performance with eG Enterprise v6


Date:  October 9, 2014 at 11am ET | 10am CT | 8am PT | 4pm UK | 5pm CET

Presenters: Bala Vaidhinathan (CTO, eG Innovations), Holger Schulze (VP Marketing, eG Innovations)

  • Are you having to spend hours troubleshooting problems by looking at multiple different tools?
  • Yearn to have a single pane of glass view into your entire IT infrastructure?
  • Wish you could drill down and with just one click determine where the root-cause of a problem lies and call the right expert to get it fixed quickly?

Get your answer on October 9.

Microsoft SQL Server Monitoring: SQL Server Sprawl and Heterogeneous Versions Cause Monitoring Headaches

Microsoft SQL is Widely Deployed in Enterprises

According to the Microsoft SQL Server team on TechNet , SQL Server is world’s most widely deployed database. In its October 2013 magic quadrant, Gartner identified Microsoft as a leader, second only to Oracle.

Magic Quadrant for Operational Database Management Systems

Database Gartner Magic Quadrant1Source: Gartner (October 2013) –

SQL Server’s success is attributed to multiple factors:

  • It is simple to install and easy to maintain.
  • Several third party applications and development tools support SQL server.
  • It has a wide array of functionalities and with the scalability enhancements in its latest releases, it represents a good option for enterprises.
  • Microsoft also provides lower cost, service-provider friendly licensing that makes deployment of SQL easy.

SQL Server Proliferation Results in Sprawl

The very success of SQL server has contributed to a high degree of proliferation, leading to SQL server sprawl.  Almost all applications today use a database server for data storage. Because of its licensing and ease of use, many packaged applications and in-house applications use SQL server as the backend. To minimize conflict between applications, many a times, a separate SQL server or SQL instance is used for each application.

Since it is simple to deploy, application owners themselves often deploy and use SQL server, instead of depending on a database administration team. Over a period, this uncoordinated deployment has resulted in a proliferation of SQL server instances, leading to SQL sprawl.

Yet another artifact of this evolution is that an enterprise often has multiple versions of SQL server running in parallel.  A recent survey conducted by Paul S. Randal shows that enterprises are still running several older versions of SQL server. In fact, as the table below reveals 45% of enterprises still have SQL Server 2000 deployed!

What’s the oldest version of SQL Server that you have in production?

Oldest version of SQLSource: –

What makes the problem worse is the fact that often, when an application is decommissioned, the database server it uses has to be manually decommissioned. This also results in SQL server instances being left running but not used.

From a resource usage perspective, for optimal performance, SQL server has been designed to use up all of the memory available on the servers (or VMs) that it is hosted on. If there are unused instances of  SQL server running, these will unnecessarily take up a lot of the memory resources. In environments where SQL server is deployed on virtual machines, the bloated memory usage of unused SQL instances could even impact the performance of applications hosted on other virtual machines.

The Need for Unified Monitoring of Microsoft SQL Server

To manage SQL server in an enterprise, the IT team needs to be able to:

  • Automatically discover all the systems where SQL server is running;
  • Be able to monitor all the SQL instances, to determine ones that are least used or rarely used;
  • For the ones that are in use, determine if the resources allocated for each instance are optimal or not.
  • Measure the performance of each SQL server instance to determine the availability and responsiveness of each instance.
  • Have a consistent way to monitor different versions of SQL server, so administrators do not have to learn different tools for each version.

eG Enterprise provides IT administrators a single, integrated monitoring solution using which they can monitor, diagnose and report on the performance of SQL Server across all of the commonly deployed versions and in a consistent manner. SQL versions 7.0, 2000, 2005, 2008, and 2012 are supported.  Monitoring of named and port-based SQL instances is supported and SQL clusters can also be monitored from the same console.  IT administrators also have the option of monitoring SQL Server in an agent based or agentless manner. For more information on the eG SQL monitor, see