eG Innovations Launches the eG Enterprise Blueprint for Citrix Lifecycle Management and Citrix Workspace Cloud


CitrixReadyeG Innovations is pleased to announce the availability of the eG Enterprise Blueprint as part of today’s launch of the Citrix Lifecycle Management solution for Citrix Workspace Cloud. Now, eG Enterprise’s end-to-end, answer-focused performance management capabilities can be deployed into any 7.x Citrix environment with a single click, offering the fastest and simplest way to begin seeing exactly how slowdowns anywhere in your infrastructure are impacting your end-users’ experience.

“We are delighted to be partnering with Citrix around Citrix Cloud Workspace and Lifecycle Management,” remarked Matt Wrabley, VP of Business Development for eG Innovations. “We see Citrix Workspace Cloud and its lifecycle management as a great way to accelerate deployment and management of virtual desktops and applications. The eG Enterprise blueprint for Citrix applications makes our industry-leading performance monitoring solution available as a one-click install for any Citrix solution. With this blueprint, customers can deploy Citrix solutions and manage them in a few seconds.”

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As a long-standing Citrix Ready partner, eG Innovations has worked closely with the Citrix team to ensure day-one integration with this next-generation, cloud-based management solution. Citrix’s forward-thinking vision for the management of the Citrix Workspace Suite focuses on accelerating time-to-value, facilitating repeatability in deployments and enhancing IT productivity, efficiency and value. This vision aligns perfectly with eG Innovations’ mission, to provide leading-edge unified monitoring capabilities across today’s hybrid infrastructures and automating performance management for Citrix Workspace services.

For more information about today’s Citrix Lifecycle Management and the Citrix Workspace Cloud launch, visit the Citrix Lifecycle Management page.

To learn more about the eG Enterprise suite for Citrix performance monitoring, request a free trial or get a quick demo, visit our Citrix Monitoring information center.

Going Beyond IT Performance Management: A Strong Foundation for IT Security and Compliance


Did you know that eG Enterprise offers far more than IT performance monitoring?

As our customers know, eG Innovations provides exceptional IT performance management or as our tagline says, “total performance visibility,” but that’s really just the beginning of the story. Going Beyond is a periodic post where we talk about other, somewhat less well known eG Enterprise capabilities and features. This week, we’ll discuss some of eG Enterprise’s outstanding capabilities to proactively manage critical IT security and compliance tasks.

eg-innovations-it-security-and-complianceAs recently as last week the news has been filled with new security breaches in social media, e-commerce and healthcare, and the sheer numbers involved can be staggering. Thousands, tens of thousands, and sometimes millions of records are reported to be exposed to identity theft and other dangerous outcomes. As the potential risk grows, the government’s response traditionally involves requiring more detailed reporting by IT departments. And inside of individual organizations, increased exposure to risk often results in internal IT security and compliance policies designed to preempt legal requirements and market-driven expectations.

In particular, the healthcare and financial industries are subject to extensive government mandated documentation of access to IT resources.  Companies in these industries must participate in audits that are focused on administrative and end-user access to and usage of resources. For example, when a bank or medical facility has an upcoming audit, the Security or Compliance Officer will likely request documentation relating to most or all of the following:

  • Administrative access
  • System security
  • Change control
  • Resource access
  • Mechanisms to safeguard against inappropriate user activity

Without an end-to-end monitoring solution to rely on, the IT organization and the security/compliance groups can only communicate reactively rather than proactively, and thus must expend countless extra man-hours to meet the documentation demand by tracking down information from various siloed resources.

Fortunately, eG Enterprise has a solution for this ongoing (and escalating) situation.  Its standard web-based reports enable your team to easily fulfill required security/compliance audit requests, as well as meet internal company policies, all from a single, user-friendly interface. Centralized data collection and reporting eliminates errors, saves time and reduces the stress often associated with these critical tasks. Further, the reports can be automatically generated on a scheduled basis, or ad hoc anytime.

For a detailed description of how eG Enterprise expedites security auditing, we have assembled a solution brief entitled, Unified Monitoring and Reporting for IT Security and Compliance. This document describes how organizations can use eG Enterprise’s prebuilt reports to quickly and accurately document all required data related to access, security, and verification. Download Here

These embedded security and compliance capabilities are included at no additional charge, and we encourage our customers to utilize these time-saving features to take a step beyond “total performance visibility.”

eG Enterprise Solution Brief: Unified Monitoring and Reporting for IT Security and Compliance

Running Well: IT Problems in the News


IT-problems-in-the-news-performance-managementLast week’s news put a bright spotlight on how much impact IT professionals have on our world. Unfortunately, it’s the bad news that gets the headlines, from a configuration error at NYSE down to a single router “glitch” for United Airlines, but there is a positive side to the unfortunate delays and lost productivity from the past few days. These outages, whose negative impact was thankfully limited, have given many outside of the IT world a brief, visceral understanding of all the work that goes into the interdependent, global technology ecosystem we live in. Inside companies around the globe, executives may have taken an extra moment last week to appreciate the solid IT pros THEY have on the job, keeping their business running, and running well.

Here at eG Innovations, we live and breathe IT performance, because this is where the rubber meets the road, so to speak, for our clients. The driving goal behind our unified performance solution, with specific emphasis on Citrix monitoring, Java application monitoring, SAP monitoring and others, is to provide you with immediately actionable information about slow-downs and outages throughout your network, beyond just data and metrics. While most of our customers focus on preventative and proactive performance management, we’d like to throw in a mention that our Correlative Intelligence engine is a time-tested technology for dramatically reducing MTTR when outages do occur.

To learn more, below is a link to what our customers say about how our eG Enterprise technology helps them keep their IT engines running, and running well: http://www.eginnovations.com/web/usersurvey.htm

Reduce Downtime and Slow-time in the Borderless Enterprise


nextgov-mediumThe era of the borderless enterprise is here!

Ensuring on-demand availability of apps, data and seamless collaboration via the cloud, across the web, virtual networks, servers and storage requires complete and total visibility across platforms, domains, time zones and geographies.

When apps and databases are unavailable or slow and unresponsive the downstream impact can be truly devastating. Customer loyalty suffers, industry reputations become damaged, and strategic partnerships dissolve, legal liabilities increase, stock values decrease and financial markets collapse.

Do you know how many man hours are affected by downtime and slow-time each year by just the Fortune 500?

Do you know the estimated compensation cost of downtime and slow-time compared to annual GDP?

Are you a CIO or IT Executive and want to know more?

Within our most recent Enterprise Solution Brief “Reducing Downtime and Slow-time in the Borderless Enterprise” you will discover the following;

  • 3 key benefits of eG Enterprise Universal Insight within the Borderless Enterprise
  • The REAL Cost of Downtime and Slow-time
  • Why “Universal Insight is Required”
  • How eG Enterprise Universal Insight is “Ready for the Future of the Borderless Enterprise”
  • How eG Enterprise Universal Insight is a “Force Multiplier for Enterprise IT”

Read the brief then let us show you the numerous ways that eG Enterprise Universal Insight can help you reduce downtime and slow-time, enhance IT service performance, increase operational efficiency, ensure IT effectiveness.

Email info@eginnovations.com

Call 866.526.6700

Enhance Healthcare IT and Improve Patient Care


innovationwordcloud400FACT: Preventable medical errors are the 3rd leading cause of death in the United States right behind heart disease and cancer. It doesn’t seem possible but according to “Death by Medical Mistakes Hits Record” in Healthcare IT News it’s true and the related financial costs may be as high as $1 trillion dollars.

Certainly many of the deaths are due to situations Healthcare IT has no influence over, but some are due to preventable problems such as inaccurate and missing records or systems which are completely down, experiencing application or database slow-time when doctors, clinicians and patients are in critical need.

According another Healthcare IT News article “The True Nature of Recovery: 5 Ways to Mitigate Downtime, Data Loss” there are a number of things that Healthcare CIOs and IT managers can do to mitigate the risks to both patients and the bottom line of healthcare organizations. Though the article is focused on disaster recovery it is very quick to point out that knowing your systems, avoiding points of failure and ensuring that you have the data necessary to right-size, avoid cost over runs and prepare for emerging technologies are highly important.

What Healthcare IT organizations need is a solution that helps reduce IT complexity, increases performance, tracks app adoption, offers role based reporting and grants CIOs, Managers and admins “universal insight” across the solution stack as well as all other interdependent physical and virtual layers; and they need the ability to do it all from just a single interface instead of multiple silo-centric tools.

Within our most recent Enterprise Solution Brief specifically for Healthcare IT you will discover

  • 4 key benefits that improve Healthcare IT efficiency and result in enhanced patient care
  • What factors are driving “Healthcare IT Transformation
  • How to “Enable Successful Healthcare IT Transformation
  • How eG Enterprise Universal Insight is “Ready for the Future of Healthcare IT”
  • How eG Enterprise Universal Insight is a “Force Multiplier for Healthcare IT”

Read the brief then let us show you the many ways that eG Enterprise Universal Insight can enhance your Healthcare IT department, improve patient care and save lives.

Email info@eginnovations.com

Call 866.526.6700

In 2015 CIOs Will Need Universal Insight Across the Enterprise


Imagekid Silo-centric monitoring and management tools are fine for supporting a confined infrastructure with very limited interdependencies but for CIOs seeking to prevent drains on CAPEX and ensure they are contributing to OPINC they aren’t enough.

Resolving IT pain and avoiding unscheduled downtime is the traditional focus of APM and NPM solutions and it will continue to be important in 2015 but emerging technologies like Cloud, mobility and XaaS are reinventing the role of the modern CIO.

Those who virtualized and consolidate their data center servers over the last ten years are now extending virtualization across the enterprise to include networking, storage, cloud and mobility deployments.

With the new era of the borderless enterprise upon them CIOs are keenly aware of the need to research and adopt solutions that both resolve traditional IT pain while giving them universal insight across the enterprise so they can ensure emerging technologies deliver greater value to the business.

Below are some of the predictions for 2015 that will shape the need for CIOs to have universal insight across the enterprise…

Enable workspace flexibility. IT executives are being challenged to adopt and integrate mobile solutions at a blinding pace but 70% of end user devices cannot pass basic compliance and security tests, so introducing foreign devices on the corporate network poses serious risks. CIOs will need to ensure availability while managing access, device and user compliance and security, having universal insight across user and device profiles, approved and blacklisted apps, databases and domains will be critical to success.

XaaS becomes the new IT stack for Hybrid Cloud. The era of everything as a service has arrived. The development of virtual cloud and mobility apps are driving IT innovation and the consolidation of intellectual properties at a blinding pace. To maintain market share and demonstrate thought leadership traditional product centric companies will accelerate efforts to bring new XaaS offerings to market. The rollout and adoption of new service offerings like vDaaS, DRaaS, IaaS, MWaaS, PaaS, and WPaaS with grow and mature in 2015 and throughout the remainder of the decade.

The borderless enterprise explosion will usher in a new era of compliance and security. The gaps and interdependencies between cloud, mobility, virtual and shared infrastructures, social media platforms and SaaS will inspire a renewed focus on compliance and security the way email, malware and network security have before. APM providers will be faced with some interesting choices; either acquire or develop additional internal compliance and security expertise, partner with an existing security provider or remain focused on their existing silo niche. CIOs will be left with deciding to go all-in with a security provider, purchase silo-centric solutions that provide limited compliance and security visibility, or evaluate and choose an APM NPM solution that meets most of their needs now as APM NPM compliance and security maturity continues to grow.

Containerization remains a test and development play, for now. Game changer, disruptive and death knell are all phrases tossed about when containerization solutions are discussed as an alternative to traditional virtualization but the reality is much less dramatic. Container solutions are well suited for accelerating Linux app portability and reducing associated overhead, Google and Facebook have deployed containers very successfully but their demands for rapid deployment and scale are different from most corporate customers. Until container solutions are cross compatible, offer mature management options and enhanced security capabilities expect containers to remain a solution for Linux test and development environments while traditional VMs meet the majority of data center production demands.

Data is the new natural resource and almost as important as air and water. Ensuring on-demand availability of data and seamless collaboration via the cloud, across virtual networks, servers and storage will require that CIOs have complete and total visibility across platforms, domains, time zones and geographies in 2015. Ensuring maximum uptime, preventing downtime and performing root-cause analysis are now IT table stakes. Whereas having universal insight across the enterprise, providing a seamless user experience, preventing slow-time and increasing productivity via the borderless enterprise are the new business goals CIOs must be aligned with and focused on.

Ensure IT effectiveness and business alignment. CIOs must align IT initiatives with desired business outcomes for productivity, growth and profit. APM historical performance reports provide the empirical data they need to help them balance workloads, right-size the enterprise and eliminate cost overruns so capacity planning meets the business needs of today while preparing for the emerging technologies of tomorrow.

Deliver a positive user experience through enhanced service performance. End users judge their experience relative to their ability to be productive and complete an end goal. Whether end users are employees and partners seeking to work seamlessly between the office and a mobile device as they move across domains or customers accessing a web cart, they all expect apps and databases to be available, accessible and responsive. CIOs will rely heavily on APM solutions to provide KPI for user logons, average response time, page loads, app adoption, abandonment rates and other metrics to ensure that end users are happy and productive.

Expanded use of KPI metrics. What started with call center, helpdesk and customer service metrics is expanding rapidly. APM solutions that can be adapted to collect KPIs for industry and role specific applications are influencing the decision making of CEOs, CFOs and other executives. APM solutions will be used to measure and determine the viability of pilot programs, industrial expansion and even the purchase of competing intellectual properties.

Improve operational efficiency. Reliance on command line interfaces and technology trees is functional but outdated. CIOs will arm and empower IT managers, admins and specialists with APM solutions that are customizable, intuitive, integrate easily with existing NOC tools and provide a unified view of the enterprise. The end goal will be to accelerate time to resolution, eliminate guesswork, reduce dependency on multiple silo-centric tools with limited visibility and mitigate the impact that natural attrition has on tribal knowledge.

For CIOs to achieve these goals and remain future ready they will need universal insight across the enterprise and timely, correlated information that enables data driven decision making. 2015 will be a very interesting year as CIO thought leaders seek to improve the end user experience and enhance productivity within the enterprise.

About eG Innovations eG Innovations is dedicated to helping businesses across the globe transform IT service delivery into a competitive advantage and a center for productivity, growth and profit. Many of the world’s largest businesses use eG Enterprise Universal Insight technology to enhance IT service performance, increase operational efficiency and ensure IT effectiveness. Visit here for more information.

A Real-world End-to-end Monitoring Example


[This post was published in Rob Beekmans excellent blog vThoughts of IT]

Last weeks I’ve been busy with eG Innovations at several customer sites for Proof of Concepts or troubleshooting. With all the implementations we gather more data and have access to more and more interesting screenshots that show you why eG Enterprise is a great tool for end to end monitoring.

Proof of Concept

So last week we setup a new proof of Concept for a system center customer that manages a big number of customers of their own.

First let’s take a look at the components that we configured to be monitored, we monitor 10 Citrix servers streamed with Provisioning services. The servers are monitored with an agent installed, an agent gives more information then agent-less.

Two vSphere hosts are monitored with all virtual machine on them, the License server, Zone Data Collector, Netscaler and Storefront so that we have a full view of the Citrix environment. We added a Catalyst and a firewall to the list and started the monitor on monday, two days ago. Within a few minutes data was flowing in and after two days we get a nice view of the environment and it’s issues.

Storefront

First thing to look at was the Storefront server, I noticed it was showing a red color so something was wrong there. The customer told me already that they only had one running at this moment and the second one was to be added in a few days.

It seems that two services aren’t running as they should, I haven’t yet figured out how and why but perhaps it’s due to Storefront running on one leg.

Because of the application processes reporting issues, the layer above it shows a color so I checked if they were related. The Windows Service layer is reporting a lot of error messages so let’s open that one.

As you can see it fairly easy to dive into the server and see what is happening there. No need to connect to the server to look at the eventlogs, eG can handle that from one console just fine.

Data collector

The next server to look at was the data collector was it was also showing a red color. it says that there is an issue with server availability. Let’s take a closer look.

I had to wipe out all the server names for their customer won’t like it if they are mentioned here I guess. What we noticed was that six servers were listed there that are not present anymore in the Citrix farm. So somehow the data collector is getting info from somewhere that these server should be there. This is currently being investigated for that is not what you want. To be clear, the six servers in red are orphan Citrix servers of a long lost past 😉

ESX

So let’s move on to the ESX host and see what is monitored there. A very nice way of monitoring is that you can have a look from the outside and from the inside of the virtual machine. So what is the impression Windows has it is experiencing and what is reality.

Here you can see that one virtual machine is claiming 90% CPU time on its own, that’s pretty much and will impact the others if it lasts to long.

As we looked that the graph it shows this VM does this every day so perhaps it’s worth looking at what it’s doing.

So I checked if the overall CPU performance of the ESX host was impacted by this. I looked at the graph for the CPU performance.

The overall CPU performance of the host was not too bad but comes close to 90% often, perhaps some reorganizing is needed here. Again under investigation with the customer, they have some homework to do.

Citrix Servers

Of course the Citrix servers have to be checked also and I noted that one user was having a minor issue. The rest of the sessions seem to be running just fine, we use Cache-to-Ram there to provide enough performance.

The user had a screen refresh latency of 6 seconds, 6 seconds is that long that you can draw your screen yourself… checked with the other users and they had 0.009 latency or something like that.

Looking at the graph for this user it seems like a glitch as it went up and down fast. These graphs are very useful for service desks for they give instant information about the users session.

Another thing it monitors is the profile size of the user, the customer still uses Roaming profiles (what??? yes they know and are going to change). The user has a profile size of 200MB and it is growing as Roaming profiles grow. There are more users there with this large profiles so they know they need a UEM solution to fix this… work in progress.

We only monitored two days but already we can see the growth in the profile for this user, going up by the hour. that’s why you need a decent UEM solution.

Overall health

I did a check on the Citrix servers and took a look at the overall dashboards. What you can see instantly is the number of disconnected sessions, hung sessions and that kind of information. I think this screen is far more informative that what Citrix is offering these days.

Also on the application side of things you can see the number of instances being used on that server and the CPU usage of the application. This customer had issues with Winword.exe being aggressive on CPU and they wanted to know who was using it at that time. With all the tools they had now they had no way getting that data, now they can.

A report asked from many customers within Citrix environment is about logon performance. With eG there is a report for that, it shows the logon duration for the users. these reports are customizable so that they will show what you are looking for. I chose the default TOP7 one to show that it monitors logon times. Citrix has a nice break down of this itselfs which I like a lot.


I hope this gives a good impression of the possibilities to monitor and why you should. When you want data of how your environment is running and you want it correlated in one console look at products like eG Innovations.

I written about monitoring before and as mentioned in the beginning there are others. Depending on your needs you  have to choose the correct one. Contact me or PQR if you are searching for the right one, sure we have a product that will help you out.