Leading Hospital Manages Citrix Performance with eG Enterprise


The GHZ Hospital in the Netherlands is a modern hospital providing inpatient and outpatient care to 140,000 patients a year. Quality of service is paramount for GHZ. So when the hospital’s clients were frustrated by the amount of time they had to wait for service because the medical applications were slow or were not working in their new Citrix-based IT infrastructure, the hospital’s IT team looked for a performance management solution that could give them better and deeper visibility into their growing Citrix infrastructure. GHZ Case StudyChallenges in the New Citrix Environment

The hospital’s IT team found it difficult to troubleshoot problems in the new infrastructure which has many heterogeneous tiers with complex inter-dependencies between them. It often required costly experts from external suppliers or the hospital’s expert IT team to be involved in troubleshooting performance problems. The complexity of the infrastructure also meant that problem resolution took longer.

“The shift to the Citrix infrastructure gave us a lot of benefits but it also created new problems. We are a very small IT department and do not have the bandwidth or the expertise to deal with the new problems that started coming up with this new infrastructure. As a result, we were very reactive and we were constantly responding after incidents had already happened”, said Peter Bakker, IT Manager of the GHZ.

The Solution: Intelligent Performance Monitoring with eG Enterprise

With eG Enterprise, the hospital’s IT team now has complete 360° visibility across the entire IT infrastructure. All infrastructure tiers can be managed from a central web console and administrators even have visibility into parts of the infrastructure that are outsourced to third parties.

“We have had the solution deployed for several months now and we are extremely happy with the software and the support we have been receiving from eG Innovations. Given the scale of our operations, we needed a solution that was easy to maintain, so our administrators do not have to spend a lot of time to keep the monitoring system up and running. The eG Enterprise solution does exactly that”, said Peter Bakker.

“Earlier, our IT operations was very reactive. Now with eG Enterprise, we have become much more proactive. We are able to exactly determine where our bottlenecks are and can get working on them well in advance – before users notice. Our helpdesk and support teams have become more efficient and are saving time and money by solving issues quickly. We estimate that we are saving at least $120,000 a year just on our improved operational efficiency.”

How the Hospital is Benefiting from eG Enterprise

  • The hospital’s IT team has deep visibility into every layer, every tier of the Citrix infrastructure.
  • Administrators are seeing problems well before they happen and have become proactive.
  • The IT team is now able to determine exactly where the bottlenecks lie and can get working on these areas well in advance – before users notice.
  • The hospital estimates that it saves about $120,000 a year by leveraging eG Enterprise to optimize its IT operations.
  • Clients are satisfied because the hospital’s systems and applications are performing well.

For more details, read the full GHZ case study.

Learn more about Citrix performance monitoring with eG Innovations.

 

Partner Solutions Keeps Insurance Services Running With eG Innovations


Partner Solutions provides its customers with turn-key managed insurance solutions. Over 69 independent insurance brokers and resellers across Canada rely on Partner Solutions IT services to reliably and quickly send insurance applications and claims to and from their insurance partners. If performance of the service is poor, insurance brokers cannot submit their
clients’ forms. Therefore, high IT service availability and top-notch networking performance is a must.

The insurance applications are hosted on virtualized Citrix XenApp servers, and brokers access these applications using thin clients. In addition to dedicated insurance services, Partner Solutions offers customers a complete complement of Microsoft software including email access and calendaring. All of the applications are virtualized on VMware.

Partner Solutions Case Study

Despite rapid user base growth over the past two years, the Partner Solutions IT team continued to troubleshoot IT performance and user exerience issues manually. This approach created undue stress on the customer support organization, slowed issue resolution and negatively impacted customer satisfaction.

“When performing updates to our IT environment we would sometimes run into a few bottlenecks. Prior to eG Innovations, we had a very hard time identifying and rectifying the issue quickly.” adds Roberto Trombino, Technical Team Lead at Partner Solutions.

With eG Enterprise, the Partner Solutions IT team now monitors the entire infrastructure from a single web-based management console. This 360-degree service visibility into every tier and every layer of the IT infrastructure – from network to applications – combined with powerful analytics, reporting and auto-diagnosis capabilities helps Partner Solutions dramatically accelerate the discovery, diagnosis, and resolution of service performance issues.

“Now that we have deployed eG Enterprise, we can see and understand our whole IT infrastructure end-to-end, eliminate issues quickly, and ensure optimum performance. This is putting us one step ahead of our customers and we are now in full control of the user experience” said Roberto Trombino.

This integrated approach helps Partner Solutions keep customers happy and productive by:

  • Decreasing downtime and accelerating problem resolution
  • Reducing IT support incidents, cost & complexity
  • Increasing end user satisfaction and productivity
  • Enabling faster and more accurate right-sizing of the IT infrastructure to keep up with business growth

 

Read the full case study here.

Learn more about Citrix performance monitoring with eG Innovations.