Case Study: eG Enterprise at St. Charles Health System


st-charles-healthcare-case-studyAs the largest provider of medical care in Central Oregon, with four hospitals and more than 120 medical providers, as well as the region’s largest employer with over 3,800 caregivers in total, St. Charles Health System plays a pivotal role in this burgeoning community.

When St. Charles decided to streamline service delivery for all of its units, the IT team identified the need for real-time visibility into performance across their physical and virtual infrastructure, and selected eG Enterprise as their solution to help ensure top performance for their clinical end-users. Wendy Howard, Infrastructure Engineer with St. Charles, describes the project as a “massive technology overhaul.” The project goals included:

  • Transition from physical desktops to virtual desktops via Citrix XenDesktop
  • Upgrading the Citrix XenApp 4.5 and 6.5 farms to the latest version
  • Adopting Citrix Provisioning Services and Microsoft App-V for images and application virtualization
  • Widespread physical IT expansion and component replacement
wendy-howard-st-charles-healthcare
Wendy Howard with eG Enterprise on the wall-monitors. “It’s invaluable for us.”

Richard Hussain with Denali Advanced Integration was engaged to advise and manage the project, and together Denali and St. Charles selected eG Enterprise to help ensure quality service and high patient satisfaction through this major IT transformation. Once implemented, they have not looked back.

“eG Enterprise is something we can’t live without. It is a fantastic tool, and it gives me confidence that our systems are running as they should. We have been able to use eG Enterprise to quantify performance improvements in areas that we were struggling with before. And with a few changes we were able to quickly see that we had a 50% improvement in user login times.
– Wendy Howard, Infrastructure Engineer, St. Charles Health System

I like the ability to monitor just about every component you can think of in this entire organization and be able to show it on one single dashboard. It’s just like, wow. It’s really an excellent product.
– Richard Hussain, Solutions Architect, Virtualization, Denali Advanced Integration

Read the case study here:
http://www.eginnovations.com/documents/case-studies/eG-Innovations-St-Charles-Health-System-Case-Study.pdf

Citrix XenApp/XenDesktop 7.x: Upgrades/Migrations are Lagging


As a follow up to our previous post, we have some more poll data to share from our Citrix XenApp and XenDesktop 7.x webinar in late August. During the webinar we polled the 500+ attendees to find out where they were with the Citrix XA/XD 7.x rollout.

Citrix XenApp/XenDesktop 7.x was first released almost two and half years ago. But interestingly, we found that many Citrix customers are continuing to run earlier versions of Citrix XenApp and XenDesktop.

eG Innovations Poll: Citrix XenApp / XenDesktop Pre-Version 7.x Installations

Citrix XenApp 6.x continues to be popular, with 63% still running this version. This number is roughly unchanged from a similar poll we conducted a year ago. In our previous blog post we reported that Citrix XenApp 7.x deployments have doubled in this same period, but this new figure suggests that much of the current XenApp/XenDesktop 7.x deployment is concentrated in new farms, rather than upgrades/migrations from XenApp 6.x.

Also, while 19% reported having Citrix XenDesktop 5.x running in their infrastructure, a surprising 16% are still running Citrix XenApp 4.x, despite it having reached end of life.

Considering a migration to Citrix XenApp/XenDesktop 7.x? eG Innovations can help:

eG Enterprise is an invaluable resource to help ensure smooth, successful migrations and new farm launches. Gathering benchmarked performance data from your legacy infrastructure is the best way to know exactly how your new version launch should perform, allowing you to tune your users’ experience before you go live. eG Enterprise makes it easy to eliminate the guesswork.

For detailed information about Citrix XenApp and XenDesktop performance management, please read our free white paper, Five Common Citrix XenApp and XenDesktop Performance Challenges – DOWNLOAD NOW.

Also, please note that the popular webinar Top Eight Best Practices for Deploying Citrix XenApp and XenDesktop 7.6 is available on-demand. This webinar discusses important, field-proven best practices to ensure success in your Citrix XenApp and XenDesktop 7.x deployments, whether you are planning a new farm or looking into migration from a legacy version. To watch now, CLICK HERE.

Citrix XenApp / XenDesktop 7.x Adoption Growing Rapidly


As part of our Citrix XenApp and XenDesktop 7.x webinar in late August, we polled the 500+ attendees to find out where they were with the Citrix XenApp/XenDesktop 7.x rollout:

chart

These numbers indicate the rising adoption of XenApp/XenDesktop 7.x in live deployments, as they are roughly double the adoption percentages we collected only one year ago.

Considering the move to Citrix XenApp / XenDesktop 7.x? eG Innovations can help:

Our on-demand webinar Top Eight Best Practices for Deploying Citrix XenApp and XenDesktop 7.6 features Rob Beekmans, Senior Consultant with PQR and Srinivas Ramanathan, CEO of eG Innovations. The presenters discuss important, field-proven best practices to ensure success in your Citrix XenApp and XenDesktop 7.x deployments. To watch now, CLICK HERE.

Going Beyond IT Performance Management: A Strong Foundation for IT Security and Compliance


Did you know that eG Enterprise offers far more than IT performance monitoring?

As our customers know, eG Innovations provides exceptional IT performance management or as our tagline says, “total performance visibility,” but that’s really just the beginning of the story. Going Beyond is a periodic post where we talk about other, somewhat less well known eG Enterprise capabilities and features. This week, we’ll discuss some of eG Enterprise’s outstanding capabilities to proactively manage critical IT security and compliance tasks.

eg-innovations-it-security-and-complianceAs recently as last week the news has been filled with new security breaches in social media, e-commerce and healthcare, and the sheer numbers involved can be staggering. Thousands, tens of thousands, and sometimes millions of records are reported to be exposed to identity theft and other dangerous outcomes. As the potential risk grows, the government’s response traditionally involves requiring more detailed reporting by IT departments. And inside of individual organizations, increased exposure to risk often results in internal IT security and compliance policies designed to preempt legal requirements and market-driven expectations.

In particular, the healthcare and financial industries are subject to extensive government mandated documentation of access to IT resources.  Companies in these industries must participate in audits that are focused on administrative and end-user access to and usage of resources. For example, when a bank or medical facility has an upcoming audit, the Security or Compliance Officer will likely request documentation relating to most or all of the following:

  • Administrative access
  • System security
  • Change control
  • Resource access
  • Mechanisms to safeguard against inappropriate user activity

Without an end-to-end monitoring solution to rely on, the IT organization and the security/compliance groups can only communicate reactively rather than proactively, and thus must expend countless extra man-hours to meet the documentation demand by tracking down information from various siloed resources.

Fortunately, eG Enterprise has a solution for this ongoing (and escalating) situation.  Its standard web-based reports enable your team to easily fulfill required security/compliance audit requests, as well as meet internal company policies, all from a single, user-friendly interface. Centralized data collection and reporting eliminates errors, saves time and reduces the stress often associated with these critical tasks. Further, the reports can be automatically generated on a scheduled basis, or ad hoc anytime.

For a detailed description of how eG Enterprise expedites security auditing, we have assembled a solution brief entitled, Unified Monitoring and Reporting for IT Security and Compliance. This document describes how organizations can use eG Enterprise’s prebuilt reports to quickly and accurately document all required data related to access, security, and verification. Download Here

These embedded security and compliance capabilities are included at no additional charge, and we encourage our customers to utilize these time-saving features to take a step beyond “total performance visibility.”

eG Enterprise Solution Brief: Unified Monitoring and Reporting for IT Security and Compliance

Running Well: IT Problems in the News


IT-problems-in-the-news-performance-managementLast week’s news put a bright spotlight on how much impact IT professionals have on our world. Unfortunately, it’s the bad news that gets the headlines, from a configuration error at NYSE down to a single router “glitch” for United Airlines, but there is a positive side to the unfortunate delays and lost productivity from the past few days. These outages, whose negative impact was thankfully limited, have given many outside of the IT world a brief, visceral understanding of all the work that goes into the interdependent, global technology ecosystem we live in. Inside companies around the globe, executives may have taken an extra moment last week to appreciate the solid IT pros THEY have on the job, keeping their business running, and running well.

Here at eG Innovations, we live and breathe IT performance, because this is where the rubber meets the road, so to speak, for our clients. The driving goal behind our unified performance solution, with specific emphasis on Citrix monitoring, Java application monitoring, SAP monitoring and others, is to provide you with immediately actionable information about slow-downs and outages throughout your network, beyond just data and metrics. While most of our customers focus on preventative and proactive performance management, we’d like to throw in a mention that our Correlative Intelligence engine is a time-tested technology for dramatically reducing MTTR when outages do occur.

To learn more, below is a link to what our customers say about how our eG Enterprise technology helps them keep their IT engines running, and running well: http://www.eginnovations.com/web/usersurvey.htm

Leading Milling and Manufacturing Company uses eG Enterprise for Unified IT Infrastructure Performance Management


Claymark  Case StudyClaymark is a timber processing company that specialises in sawmilling, remanufacturing and distributing high quality timber products throughout New Zealand, United States, Australia and Europe. Claymark’s IT operation is located in New Zealand and Citrix XenApp is used to centralize application and desktop access for users worldwide. Timbermart clients run on Citrix XenApp and access a Microsoft SQL database backend. Users also have access to Microsoft Office, IMS Payroll, Microsoft Dynamics, IDT time and attendance and Internet banking applications.

Since Claymark relies on its IT infrastructure for its operations, any non-availability or slowdown of the key applications affects Claymark’s operations. For example, movement of inventory, procuring new raw material, shipping goods to process orders and invoicing clients must all be done at the precise time to maximize operational efficiency and revenue for the company. Any slowdown in IT performance that affects these operations is business critical.

 “Once eG Enterprise was deployed, we have been following a simple process. Any critical and major issue reported by eG Enterprise is investigated immediately and the problems resolved. Within weeks of initiating this process, the Citrix XenApp lock up issues have disappeared!” said Martin Savory, Group Systems Manager, Claymark.

 For more details, please see this new case study –  http://www.eginnovations.com/web/news/Claymark-Case-Study.pdf

The eG Mobile App for iOS is now available


ios-app

iPhone/iPad users can now access App Store to download the eG Mobile App and use it to monitor, detect, and resolve performance issues on the go.

Whether your infrastructure comprises of VMware vSphere servers, Citrix servers, Oracle database servers, or Java applications, you can now receive push notifications of  problems related to your infrastructure, zoom into the exact layer where the problem occurred, investigate the problem using historical graphs and detailed diagnostics, and isolate the root-cause of the problems at the click of a button.

To launch the eG mobile app:

  • Access App store on any iPhone/iPad.
  • Search for ‘egmonitor’.
  • Once eGMonitor is found, click Install to download the app to the mobile phone.
  • Once the app downloads successfully, click Open to launch the app.
  • When prompted for a Manager URL, specify the URL of the eG manager to connect to.
  • Finally, login to the eG management console as any monitor user registered with that eG manager.

Alternatively, the eGMonitor can also be downloaded from the URL: https://itunes.apple.com/us/app/egmonitor-app/id931348922?ls=1&mt=8

Feel free to use the app and revert to feedback@eginnovations.com with your valuable feedback.