How to Detect and Resolve Five Common Citrix XenApp and XenDesktop Performance Challenges [Webinar]

Five Common Citrix XenApp and XenDesktop Performance ChallengesPeak performance and a positive user experience are the keys to the success of Citrix XenApp and XenDesktop deployments to virtualize your applications and desktops. When application slowness occurs – and users notice – productivity and business revenue can be negatively impacted.

Join us for the ‘ How to Detect and Resolve Five Common Citrix XenApp and XenDesktop Performance Challenges ‘ live webinar to learn how to optimize your virtualized Citrix infrastructure for peak performance and end user satisfaction.

Date: Wednesday, June 3, 2015
Time: 11:00 AM PT | 2:00 PM ET | 7:00 PM UK | 8:00 PM CET

Register Now

Bala Vaidhinathan, CTO of eG Innovations, a Citrix-Ready Partner, will help you discover how to address common performance challenges as well as discuss Citrix performance monitoring best practices, including how you can:

  • Resolve user complaints at the helpdesk, without escalating issues to Citrix experts
  • Troubleshoot and resolve Citrix logon slowness issues quickly
  • Find the root-cause of “Citrix is slow” complaints and determine what is causing the problem – i.e., network, VMware, Active Directory, application, Citrix, storage, etc.
  • Respond to ‘my browser is slow in Citrix’ – is it the browser users are accessing or something else?
  • Go from reactive to proactive monitoring of your Citrix services and keep users satisfied and productive

Register Here 

We look forward to seeing you online!

Leading Manufacturing Company turns to eG Enterprise for Monitoring its Virtualized SAP

Here is a new case study about how NMC, a leading manufacturing company in Belgium is using eG Enterprise for monitoring its virtualized SAP infrastructure.

The SAP-based ERP infrastructureeG Enterprise for monitoring its virtualized SAP infrastructure is critical for NMC’s business operations. All the group’s important processes and workflows use SAP. Information regarding all of the company’s close to 8000 products, 5200 customers and 2350 suppliers is stored in this system. All of the company’s global divisions and subsidiaries rely on the SAP system for business critical functions including contract conclusion, planning and production, supply, finance and controlling, warehouse management and administration, to the department of transportation, reporting and IT.

Unavailability or slowness of the SAP applications impacts business processes. Furthermore, since its European and American operations also rely on these applications, any outage has a global impact. Hence, NMC cannot afford any performance or availability issues for SAP, not even for a few hours.

“eG Innovations has helped us find problems and inconsistencies in our infrastructure. Within a short period, we have been able to analyze and understand issues in our SAP ERP environment.

We are now able to deliver high availability and performance of SAP applications and reduce expensive and exhausting downtime costs. What used to take us two to three days is now done in 5-10 minutes.” said Dieter Huppertz, IT Infrastructure Operations Manager at NMC.

Read the entire case study at:

The Real Cost of Downtime and Slow-time within the Enterprise

fortune-500-240cs051211CIOs have a fiduciary duty to ensure the organization they serve has viable future ready solutions for capacity planning, infrastructure management, performance monitoring, measurement of KPIs, downtime prevention and helpdesk resolution. End users have a different perspective, they judge their experience relative to their ability to be productive and complete an end goal.

Traditional studies are based on datacenter incidents and downtime but don’t account for employee compensation or reduced end user productivity. When apps and databases are unavailable or slow and unresponsive, the downstream impact can be truly devastating. Customer loyalty suffers, industry reputations become damaged, and strategic partnerships dissolve, legal liabilities increase, stock values decrease and financial markets collapse.

According to Forbes, the Fortune 500 employ 27 million people at an average compensation rate of $33.00 per hour, a Dun & Bradstreet survey determined that 59% of Fortune 500 experience a minimum of 1.6 hours of downtime every week, and a TRAC Research study determined that slow-time occurs 10 times more often than downtime.

Those statistics indicate that the Fortune 500 experience 24,544 hours of downtime and 245,544 hours of slow-time, that’s a combined 30 years of man-hours annually, the resulting downtime compensation cost is an astronomical $1.2 Trillion which is equal to 12% of US GDP.

The compensation isn’t wasted, employees will do what comes naturally, they will shift priorities or perform their duties manually or at a reduced rate of productivity until continuity is restored, but they will still be working under less than optimal circumstances and may shift priorities to a less profitable endeavor.

Imagine the additional wealth, jobs, investments, savings and charitable contributions that could be created by proactively reducing downtime and slow-time across domains within the enterprise. End users would be happier, productivity would soar and CIOs would be the new captains of industry.

It’s obvious slow-time isn’t just a major nuisance, it’s a cancer within the enterprise, left undiagnosed and untreated it the root-cause can spread to other systems within your infrastructure making it much more difficult to diagnose the root-cause and even leading to unscheduled down-time.

Environment errors spreadRoot-cause diagnosis of slow-time can be extremely difficult, that’s because it can originate due to almost anything and anywhere within the enterprise. Misconfiguration due to human error, missing drivers, intermittent memory faults, network IP cache errors, unbalanced workloads and constrained virtual resources can all be the root-cause of slow-time, or they could just be a resulting symptom, they key to resolving such issues is getting to the root-cause quickly before they spread to other systems and bring productivity to a standstill.

Fortunately there is a solution that can help businesses proactively reduce downtime, slow-time and improve the end user experience.

eG Enterprise is a 100% web based performance management solution, as long as you have an internet connection you will have universal insight into your infrastructure and can take action anytime, from anywhere on any device.

Many of the world’s leading organizations rely on the universal insight that eG Enterprise  provides so they have total visibility across all layers and tiers of the enterprise. Having universal insight enables and empowers them to enhance IT service performance, increase operational efficiency and ensure IT effectiveness.

ImagekideG Enterprise Universal Insight; A Force Multiplier for IT Departments

Enhance IT Service Performance – eG Enterprise automatically correlates performance metrics across every layer and tier of cloud, physical and virtual infrastructures. It provides the universal insight and actionable intelligence that IT departments need to prevent downtime and slow-time so end users are productive and able to accomplish their goals.

Increase Operational Efficiency – eG Enterprise provides a single, unified, customizable interface with intuitive end-to-end topology maps and single-click drill downs for root-cause analysis. Having universal insight across the enterprise accelerates time to resolution, eliminates helpdesk guesswork and helps IT departments keep systems online so business continuity and end user productivity are maintained.

Ensure IT Effectiveness – eG Enterprise with its extensive, detailed historical reports provides CIOs and IT managers the empirical performance data they need to right size the enterprise, balance workloads, eliminate cost overruns and ensure that capacity planning meets the business needs of today while preparing for the emerging technologies of tomorrow.

These benefits are especially important when time is of the essence or budget constraints and natural attrition lead to reductions in IT support staff.

eG Enterprise Universal Insight; Ready for the Borderless Enterprise

Mobilize Your Workforce with Confidence – eG Enterprise provides enhanced capabilities for the full suite of virtualization and mobility solutions from Citrix Systems, including XenDesktop and XenMobile .

The successful deployment and future scalability of a mobility solution is dependent on broad user adoption and application responsiveness, but the introduction of foreign devices on a corporate network poses new threats to the privacy and integrity of confidential data.

IT managers can use our Citrix Ready solution to help make slow-time, extended logons and network latency a thing of the past while also ensuring that device compliance and application performance are maintained.

Cloud Ready and Virtualization Aware – eG Enterprise is cloud ready and provides IT managers the visibility they need to monitor the health, performance and responsiveness of mission critical applications. Once deployed the universal insight technology automatically discovers and collects baseline metrics for applications running in the cloud, virtual and physical environments and can provide dynamic, customizable reports for them.

eG Enterprise is the only application performance management solution that provides both an outside view of a VM indicating the hypervisors physical resources used by a VM, and an inside view of the VM indicating which application(s) and user(s) are driving resource usage.

For a free trial, to schedule a live demo or obtain more information about how eG Enterprise can help prevent slow-time and downtime send a request to or go to our website at

4 Keys to a Successful Citrix Migration

bitsIf you are considering a Citrix migration, it is very likely that one or more of needs is driving your decision making.

  • Your Citrix licenses are about to expire and you are concerned about losing access to Citrix support
  • It is time to move from a less secure messaging, email or collaboration application to a more secure and flexible Citrix solution.
  • You are not sure how you are going to measure key performance before during and after you migrate to Citrix XenMobile MDM
  • You want and need access to more in depth reporting for all aspects of your environment before a migration plan is created
  • Application “slow-time” or intermittent issues are affecting the productivity of end users and it needs to be tracked down and eliminated before a migration can take place

Everyone in IT from the CEO to IT Managers and Admins all have their own concerns and perspectives about initiating a Citrix migration and they often overlap.

Executives and IT Managers care about automation, modernization, reducing OPEX, increasing productivity and maintaining a seamless user experience.

While they are concerned with the strategic business needs and outcomes, the responsibility for delivering a Citrix migration on time, on budget and seamlessly to end users rests on the shoulders of the admins in the trenches.

Simply stated, migrations are difficult, managing multiple apps, platforms and domains all with their own tools, different levels of visibility, unique interfaces and data, makes it hard to pinpoint and troubleshoot the root-cause of problems when they occur.

IT needs a single solution that provides universal insight, correlates the performance of all interdependencies and uses a simple methodology to help accelerate time to resolution.

They need advanced KPI and performance metrics so they can profile performance and model the new environment easily in order to bring the migration project in on time and on budget.

So how important is performance management to a migration?

Bloor Research and the Harvard School of Business found the following to be true after studying almost 1,500 different enterprise migration projects.

  • 28% of migrations result in cost overruns
  • 38% of migrations result in cost overruns, failure or are abandoned
  • 17% of migrations result in a cost overrun of 200% and 70% schedule overrun

Their research revealed there are three common reasons why migration projects are abandoned; fail or suffer from time and budget overruns.

  • Limited or no insight across enterprise interdependencies
  • Limited or no KPI data profiling solution
  • Limited or no data driven decision making

When organizations were trying to plan their migration or manage business and IT changes due to acquisition, merger, consolidation or virtualization, either a KPI data profiling solution wasn’t in the original budget or a KPI profiling solution was cut from the budget leaving the project at risk.

KPI Data StatsBut all is not lost, they also discovered the following encouraging statistics during their research.

  • 72% of migrations that are both on time and on budget included a KPI data profiling solution as part of the original budget plan before work began.
  • 62% of ongoing migration projects can be brought in on time and on budget by implementing a KPI data profiling solution

Their research suggests the following.

  • Only two-thirds of data migration projects are on time and on budget.
  • CIOs can be “firewall executives” and reduce the risk of potential damage to the company’s image and reputation from a failed or late project by instituting a KPI data profiling solution.
  • Establish funding for a KPI and data profiling solution as part of a migration plan before the project begins!
  • Using a tried and tested methodology for measuring performance can help ensure a successful migration

Successful Migrations Start with Universal InsightWe have determined at eG Innovations that there are four keys to a successful Citrix migration.

  1. Universal Insight Across the Enterprise
  2. Testing and Troubleshooting
  3. Building accurate Performance Profiles
  4. Maintaining a Positive End User Experience

eG Enterprise and the universal insight it provides can help you with multiple aspects of your next Citrix migration project by making it easier to do the following.

Identify all interdependencies regardless of where they reside

  • Test and troubleshoot issues that could result in downtime, slow-time, budget and schedule overruns
  • Maintain a working coexisting model and active user profiles until migration is complete
  • Prototyping, profiling and right-sizing the new environment
  • Verify that performance expectations are met before archiving old data and retiring obsolete systems

Here is a breakdown of the four keys to a successful Citrix migration.

Successful Citrix Migrations START with having universal insight across the enterprise. That includes all interdependencies, from apps to platforms and domains whether in the data center, virtual space or the cloud. Everything from end user experience metrics to network latency, application and database responsiveness, server health, the virtual machines and OS, to CPU, memory, disk resources and more.

Testing and TroubleshootingTesting and trouble-shooting an environment proactively is key to ensuring that the migration process is seamless and doesn’t negatively affect end user productivity. Correlated performance metrics will help reveal hidden or intermittent issues that exist within the current environment so they can be avoided within the NEW environment. It will also help admins quickly determine where the actual root-cause is so they don’t waste time diagnosing symptoms.

With eG Enterprise once an admin is alerted to an issue they can very quickly in just a few clicks drill down to the root-cause of the problem and determine a rapid solution such as locating where vm resources are constrained and moving the workload or adding more resources to remove the bottleneck.

Environment ProfilingBuilding performance profiles for both the current and the new Citrix environment is imperative to success. Using a solution that correlates performance metrics across all interdependencies within a single interface makes it much easier to measure and establish baseline metrics for the behavior and performance of current apps, databases, OS and supporting hardware. eG Enterprise empowers data driven decision making when modeling, profiling and right sizing the new environment. KPI data and performance profiling may be helpful with other decisions such as deciding

  • NEW standard images and profiles
  • What licenses and drivers as necessary
  • Applications required for all systems in NEW standard images
  • How to prioritize the different phases of the migration
  • What data and apps will be migrated and what end users will be required to transfer
  • What workloads or vm resources need to be load balanced
  • What can be archived, refreshed, repurposed or retired

Proactive MonitoringProactively managing and monitoring performance is what helps IT maintain a positive end user experience. eG Enterprise provides the universal insight needed to see and measure all of the interdependencies that can affect end user experience and productivity.

That includes but is not limited to log on times, CPU, memory resources, I/O reads and writes, latency, Storage Zones, NetScaler devices, XenApp, ShareFile, VMware, SQL, Oracle and more. Upon migration to the new environment and before repurposing or retiring any of the old systems its best to let the new environment run for several weeks to ensure availability, stability and to ensure that any intermittent issues are identified and resolved.

For more information about making eG Enterprise the center of your next Citrix migration, for a free trial, to schedule a live demo a request to or go to

How to Resolve a Complex IT Problem in Just a Few Clicks with eG Enterprise


One of the most common and yet difficult things for any admin to accomplish is to trouble shoot end user “slow-time” issues. Application, database, network and server unresponsiveness or “slow-time” negatively affects enterprise performance and end user productivity ten times more often than downtime and can originate from just about anywhere within the enterprise.

Misconfiguration due to human error, missing drivers, intermittent memory faults, network IP cache errors, unbalanced workloads and constrained virtual resources can all be the root-cause of slow-time, or they could just be a resulting symptom, the key to resolving such issues is getting to the root-cause quickly before they spread to other systems and bring productivity to a standstill.

In the following walkthrough, I detail how such a scenario can be resolved quickly and easily before end users notice with the help of eG Enterprise. This example focuses primarily on Citrix and vmware but eG Enterprise can help IT departments maintain maximum productivity for millions of combinations of enterprise components.

eG Enterprise is a 100% web based solution making it possible for anyone in IT from the CIO and IT Managers to admins and helpdesk specialist to proactively monitor their environment anytime, anywhere on any device.

eG Alarms Window for Blog

When a “slow-time” error occurs, eG Enterprise automatically generates an alarm to the appropriate admin so they can take action immediately. The solution correlates and color codes the minor, major and critical alerts and displays them using a layer model with the most critical alert at the top.

eG Alarms Window Details for Blog

According to the alert Virtual CPU usage in the vmware ESX system console is high. The system console is a bootstrap operating system of ESX and should only be using about 2% of the CPU allocated to it, by scrolling over the description we can see the usage has suddenly increased to 100%; left alone this would surely affect Citrix performance and generate a large number of support calls to IT from end users.

eG Detailed Diagnosis Window for Blog

Fortunately, eG Enterprise patented detailed diagnosis technology makes identifying the root-cause a breeze. By scrolling to the right and using the magnifying glass icon, the root-cause is revealed within the Detailed Diagnosis window. The window is displaying information for the top 10 processes using virtual CPU resources; to the right of the window those processes are listed as SAMBA backups.

eG Fix Feedback Window

The root-cause is simply this, the vmware admin is performing a normal backup but it is taking place before the end of the workday potentially affecting Citrix users when they attempt to log on and access applications. The best solution is to contact the vmware admin, explain the situation and either agree to reschedule the backups or adjust virtual resources.

In this case, the Citrix and ESX admin agree to reschedule the backups and then the Citrix admin uses the Fix Feedback feature within eG Enterprise to document the event, as well as the agreed solution and save the record. Resolving the issue took just a few clicks and a quick phone call between admins.

eG Enterprise provides universal insight across platforms and domains whether they exist in the Cloud, the data center or in virtual space, it is for this reason that the Citrix admin had the visibility they needed to identify the root-cause as a virtual resource constraint within the vm’s that support Citrix.

The following is a more detailed look at the Citrix admins view of the eG Enterprise Universal Insight dashboard as well as the methodology and technology behind the solution.

eG Universal Insight Dashboard for Blog

The color codes of eG Enterprise are familiar, green is “Normal”, yellow is a “Minor” alert, orange is a “Major” alert and red is a “Critical” alert requiring immediate attention.

The dashboard provides universal insight for the 12 different components that comprise the two Citrix services they are monitoring. The Component Type panel lists the details for each of the 12 components.

Clicking on the listed services in the middle of the Infrastructure Health panel on the left will reveal which of the two services is generating alerts.

The Measure at – A – Glance panel at the bottom left lists the measurements and tests conducted for each of the 12 components that comprise the two different Citrix service being monitored. Details include CPU utilization, Free memory, Active Citrix sessions, and more.

The bell icon on the top right of the window is a link to the alarm window details viewed previously.

eG Infomart Services Window for Blog

After clicking on the Services panel eG Enterprise presents two Citrix service icons for the different services, it appears that Infomart is the service experiencing major issues, clicking on the Infomart icon opens the list of Web Transactions for the Infomart service.

eG Informart Transactions Window for Blog

The list indicates that Application Access and User Logons are experiencing errors. The Citrix admin may click on the Topology tab or the transactions themselves for a service topology graph for the Infomart service.

eG Citrix Topology Window for Blog

Navigating the Infomart service topology from left to right, end users are connecting to Infomart through a network node, then a web server that is experiencing minor errors; the requests then reach a Citrix Zone Data Collector, which sends the request to one of the Citrix XenApp servers, which is experiencing major errors. The XenApp server then accesses the appropriate file, print or database server on the backend.

Based on the color codes eG Enterprise is indicating that the primary focus should be on the Citrix XenApp servers. Clicking on them will present the Citrix admin with either a physical or a virtual topology for Citrix XenApp depending on the supporting host.

eG Virtual Citrix XenApp Topology Window for Blog

The virtual topology indicates that the vmware ESX virtual machine hosting the Citrix Zone Data Collector, the Web server and Citrix XenApp are experiencing critical errors, that is where the focus needs to be. Clicking on that area of the virtual service topology reveals the elements that support those virtual machines.

eG Layer Model Window for Blog

This is the eG Enterprise Layer model for the Citrix XenApp service topology. On the right are all of the elements that support the virtual machines as well as the various tests that correspond to that layer. As an example within the OS layer for the virtual hypervisor are measurements and tests for the System Console, CPU, Disk Space and more; depending on which layer is selected the information within the right panel changes accordingly.

eG Detailed Diagnosis Window for Blog

eG Enterprise has already identified that virtual CPU resources within the system console are constrained. Using the magnifying glass icon on the far right opens the same Detailed Diagnosis window previously accessed from the Alarms window and the same SAMBA errors are viewable, this confirms the previous diagnosis.

Regardless of the path an admin chooses to use, identifying the root-cause of a complex IT problem takes just a few clicks with the eG Enterprise.

eG Infrastructure Health Reporting Window for Blog

The last thing I will cover are some of the reporting benefits that eG Enterprise provides. By returning to the Universal Insight dashboard and selecting the Reporter tab, anyone in IT can pull performance reports for the infrastructure.

Reports are available based on Function, Component, Service, or Segment; two of the more important are Operational KPI and Capacity Planning. Easy access to comprehensive reporting make it possible to maintain business continuity, predict peak needs, ensure future readiness for emerging technologies while keeping costs down and increasing productivity.

The eG Enterprise methodology is simple, the technology is powerful and the universal insight is comprehensive.

For a free trial, to schedule a live demo or obtain more information about eG Enterprise send a request to or go to our website at

Oracle Virtualization Webinar: How to Obtain Peak Performance from Your Virtual Environment

Join us for the Live Webinar How to Obtain Peak Performance from Your Virtual Environment on March 31, 2015 at 1pm EDT, 10am PDT, 11am MDT, 12pm CDT

Register now:

Oracle VirtualizationVirtualization introduces new dynamic dependencies – between physical machines and virtual machines (VMs) and between VMs, making it complicated to monitor and manage virtualized infrastructures to ensure service performance and business continuity. For virtualization initiatives to be successful, it is critical that end-users see the same or better performance from virtual infrastructures as they had experienced with physical infrastructures.  Most IT administrators are challenged to identify: Where to begin? What metrics to trust? The eG Monitor for Oracle VM is the only solution that correlates performance across the entire infrastructure, including Oracle VM Server for x86, guest VMs, and Oracle Linux. Automatic virtualization-aware root-cause diagnosis enables administrators to rapidly identify bottlenecks and to right-size their infrastructure for peak performance. Attend this webinar to learn how you can attain 360-degree visibility and pre-emptively detect and fix the root-cause of performance bottlenecks.  Virtualization experts, John Priest from Oracle and Srinivas Ramanathan from eG Innovations will discuss:

  • Benefits of using Oracle VM for your Virtualization platform
  • Best practices in managing your virtual infrastructure
  • Why use eG Monitor for monitoring and managing Oracle VM

Register Now: When:                     March 31, 2015 @ 1pm EDT, 10am PDT, 11am MDT, 12am CDT We look forward to seeing you online!

Ensure Citrix & VDI Success by Combining End User Experience and Performance Monitoring

eG InnovationsIf your end users are calling the helpdesk about slow response times from Citrix/VDI services, or if you are planning a new desktop virtualization project, this webinar Ensure Citrix/VDI Success by Combining End User Experience and Performance Monitoring is for you. Join us on Tuesday, March 18 at 2pm GMT | 3pm CET | 10am ET | 9am CT | 8am MT | 7am PT.

Register now:

Desktop virtualization projects can bring major benefits to your organization. But if your users aren’t happy with application performance or availability, your support costs can escalate, and delivering successful deployments becomes a major challenge. Your support teams need to see what the users are experiencing and when a problem occurs, be able to rapidly identify the cause so it can be fixed. That is not an easy task if IT Operations and Support teams don’t have the right tools, or have to use so many silo tools they can’t get a single consistent picture.

Join our live webinar with performance management experts Stuart Kennedy (Senior Consultant, eG Innovations) and Serge Levi (CEO, Itexis) to find out:

  • How to measure the end user experience and baseline KPIs and why tracking end user experience alone is not enough;
  • Why silo based monitoring of the infrastructure components is not effective;
  • How to integrate end user experience and Citrix/VDI service performance monitoring to realize complete visibility into all IT domains;
  • How to achieve automatic event correlation and root-cause diagnosis to ensure you can fix problems quickly, with less waste of technical resources;
  • The benefits of bringing together end users and IT operations on a common framework understandable by everyone;
  • How to enhance quality of service (QoS) by optimising the service infrastructure.


Topic: Ensure Citrix/VDI Success by Combining End User Experience and Performance Monitoring

Register now:

Date & Time: Tuesday, March 18th at 2pm GMT | 3pm CET | 10am ET | 9am CT | 8am MT | 7am PT

Target Audience: Citrix and VMware desktop and virtualization architects, IT Operations managers (network, database, application and desktop teams), Helpdesk/Support personnel, CIOs.
We look forward to seeing you online!