Visit eG Innovations at Citrix Summit in Las Vegas

Citrix performance and user experience management is a rapidly growing market. At eG Innovations, we provide a best of breed Citrix Ready product suite for unified XenApp, XenMobile, XenDesktop, and XenServer performance management. Many of the largest Citrix deployments in the world rely on eG Innovations solutions for proactive Citrix performance management and universal insight.


Visit us at Citrix Summit in Las Vegas this week (booth #500) to see the Citrix performance management solution in action. Explore partner opportunities to collaborate in the new year and see how we can help you deliver the best Citrix experience to your customers.

We look forward to seeing you at Citrix Summit in Las Vegas!

The Biggest Citrix Performance Monitoring Concerns

For years, the biggest complaint of Citrix admins has been that they get blamed for all user experience issues. Over all these years, this situation has not fundamentally changed. 53% of the respondents in our recent Citrix Performance Management Report face this issue regularly. Citrix Performance Concerns

Two other observations are interesting:

(1) There is now increasing awareness for the need to be proactive. The second biggest challenge that our respondents faced is that users were noticing problems before admins did (49%). This points to an increasing need for better proactive performance management.

(2) Also of interest is the increasing need for a single dashboard across the Citrix tiers (46%). Citrix is no longer a single product company, and with the many products in the Citrix suite, customers are struggling to cope with the different administration and monitoring interfaces for each technology. Today, Citrix XenApp/XenDesktop, XenServer, Netscaler, XenMobile, ShareFile, VDI in a Box all have different administration and monitoring tool. Our respondents see an increasing need for unifying the monitoring, diagnosis and reporting of these technologies.

If these survey findings resonate with you, you might also enjoy this “It’s Not Citrix” poster – download it here.


Visit eG Innovations at Synergy – See the Industry’s First Xen Dashboard for Managing Everything Citrix

Join us for a live demonstration of eG Xen Dashboard, a new performance dashboard to dramatically simplify management of all Citrix platforms, applications and users through a single interface to deliver high performance, user satisfaction and Citrix deployment success. eG Innovations is showcasing the new Xen Dashboard for the first time at Citrix Synergy 2014, May 6 – 8 in Booth # 412 and live at the Citrix Developer Exchange Theater on Tuesday, May 6 @ 7 pm & Wednesday May 7 @ 12:30 pm.

Citrix has evolved into a rich ecosystem with products including Citrix XenDesktop, XenApp, XenServer, NetScaler, Provisioning Services, Cloud, StoreFront, ShareFile, XenMobile, or VDI-in-a-Box. Managing this rich environment through multiple administration consoles slows responsiveness, increases support cost and can negatively impact user experience and productivity. Xen Dashboard simplifies, accelerates and reduces costs for management of all Citrix platforms.

“Performance and user experience are key for the many use cases enabled by Citrix technologies, including BYOD, virtual desktops, flex work, remote partner access, or call center transformation,” said Matt Wrabley, Vice President of Business Development at eG Innovations. “The eG Xen Dashboard marks the first solution in the market to collect and analyze performance data across all Citrix platforms, and presenting it in a unified and integrated fashion to support role-specific use cases such as migration management, troubleshooting, reporting, and capacity planning in a central, intuitive dashboard to deliver Citrix success. This centralized dashboard approach dramatically simplifies Citrix management, delivers ease of use, and allows for rapid identification of performance problems.”

Key features and benefits of the Xen Dashboard include:

  • New customizable dashboards that allow administrators to track the health of every Citrix tier – XenApp, XenDesktop, Provisioning services, Licensing, XenMobile, XenServer and Sharefile – from a single pane.
  • Citrix admins, architects and helpdesk can easily monitor and manage every tier of the Citrix infrastructure from a single, unified dashboard. eG Xen Dashboard provides real time views of all critical Citrix components and IT systems, giving enterprise IT staff deep performance visibility into Citrix and IT environments and their interdependencies. With the dashboard, IT administrators, helpdesk and Citrix service owners will find it easier to analyze and diagnose even the most complex heterogeneous environments, deliver superior end-user experience and get maximum ROI out of Citrix investments. Get unprecedented, end to end real-time and historical visibility on how Citrix users are doing, and how Citrix apps and infrastructure are performing.
  • Broadest management coverage of Citrix technologies in the industry, out of the box, including Citrix XenDesktop, XenApp, XenServer, NetScaler, Provisioning Services, Cloud, StoreFront, and VDI-in-a-Box. Now also supporting ShareFile and XenMobile to enable success and user satisfaction for BYOD and enterprise mobility.
  • Comprehensive monitoring and diagnosis of XenMobile MDM: Monitor every aspect of XenMobile MDM operation and performance. Track device registrations, device authentications and compliance with policies. Generate baselines and send alerts when abnormal conditions are detected.
  • Monitor Sharefile operation and performance, including availability of the control plane, storage zone controllers and file upload performance.
  • eG Xen Dashboard also integrates with the Citrix Monitor service built into the XenApp/XenDesktop architecture, in addition to integration with Citrix Director / Edgesight. This provides customers with in-depth insights into key performance indicators that are collected by the Citrix Monitor service, including failed desktops, user connection failures, failed OS machines, user logon performance, etc.

Can’t make it to Synergy? Join our upcoming webinar:

Citrix and Desktop Migration Success – The 3 Secrets to User Satisfaction and ROI
May 15th at 2pm ET | 1pm CT | 11am PT | 7pm UK | 8pm CET
Register now:

We look forward to seeing you at Synergy in Los Angeles!

CASE STUDY: Leading Commercial Services Company Boosts User Productivity & Reduces Support Costs with Performance Monitoring

higgins-logoHiggins is one of the leading commercial services companies in Australia. Established in 1949, Higgins has over 800 employees and contractors across 11 branch offices supported by a centralized IT environment that delivers business critical applications to end users. For example, key applications are accessed by employees from branch offices through Citrix XenApp. For operational efficiency, Higgins’ IT infrastructure is fully virtualized. Citrix XenServer is used to virtualize the Citrix applications while the rest of the infrastructure runs on VMware vSphere.


As the organization grew, the IT infrastructure had become increasingly critical for the company’s business. Higgins’ small IT team was using a number of diverse monitoring tools that often required a lengthy, manual process for diagnosing and troubleshooting problems. This started to affect user productivity and impact critical business processes.

“It was very difficult to monitor and troubleshoot our complicated IT environment with the small IT team that we have. We would need multiple resources with expert skills to do manually what eG Enterprise does for us with automatic diagnosis of performance issues,” adds Damian Davies, IT Manager at Higgins.


After selecting and implementing eG Enterprise, the Higgins IT team is now able to maintain user satisfaction and give their management peace of mind. The monitoring solution has also significantly increased the IT team’s productivity. Prior to using eG Enterprise, Higgins estimated that approximately 10% of the IT team’s time was spent on troubleshooting and system monitoring. This time is now spent productively, on strategic IT initiatives.

With eG Enterprise the Higgins team is able to monitor the entire IT infrastructure from end to end – from a single web-console. Their outsourced IT provider also has access to the eG Enterprise console, allowing them and the Higgins IT staff to have a common, consistent view of the performance of their IT infrastructure. With eG Enterprise, Higgins fully unlocked the benefits of seamless application delivery to remote end users. eG Enterprise enabled the Higgins IT team to increase end user satisfaction and productivity, reduce IT support incidents, cost and complexity, decrease downtime and realize faster problem resolution.

“The support from eG Innovations has been amazing. They went above and beyond to help us get everything configured initially and then reconfigured again after our infrastructure refresh. I wish all our vendors were so responsive and helpful!” says Damian Davies.

Read the full case study here:

Citrix XenServer Success – Join Our Webinar and Achieve Peak Performance for Citrix XenServer Environments

CITRIX_logoWe would like to invite you to the webinar Citrix XenServer Success – Assuring Peak Performance of Critical Business Applications Virtualized on Citrix XenServer on May 2 @ 11 am ET / 4 pm UK. Join Citrix and eG Innovations and learn how achieve the highest levels of performance, user satisfaction, and hardware utilization for applications and desktops running in a XenServer environment. Register now:

This webinar will show you how to virtualize applications on XenServer in complex IT environments and how to assure the environment performs flawlessly and in concert with the rest of the IT infrastructure.

  • Pitfalls to avoid and best practices to leverage when virtualizing applications and desktops
  • Achieve performance assurance on XenServer
  • The value of end-to-end IT visibility and how to address how different hosts react
  • How to preemptively pinpoint and resolve issues before users are effected
  • Optimize current infrastructure utilization


Date: May 2, 2013
Time: 11:00 AM ET | 12:00 PM CT | 2:00 PM PT | 4:00 PM UK
Presenters: Mike Bursell, Senior Product Manager, Citrix XenServer  |  Bala Murugan Vaidhinathan, Chief Technology Officer, eG Innovations

Register Now:

We look forward to seeing you at the webinar!