Citrix XenApp/XenDesktop 7.x: Upgrades/Migrations are Lagging


As a follow up to our previous post, we have some more poll data to share from our Citrix XenApp and XenDesktop 7.x webinar in late August. During the webinar we polled the 500+ attendees to find out where they were with the Citrix XA/XD 7.x rollout.

Citrix XenApp/XenDesktop 7.x was first released almost two and half years ago. But interestingly, we found that many Citrix customers are continuing to run earlier versions of Citrix XenApp and XenDesktop.

eG Innovations Poll: Citrix XenApp / XenDesktop Pre-Version 7.x Installations

Citrix XenApp 6.x continues to be popular, with 63% still running this version. This number is roughly unchanged from a similar poll we conducted a year ago. In our previous blog post we reported that Citrix XenApp 7.x deployments have doubled in this same period, but this new figure suggests that much of the current XenApp/XenDesktop 7.x deployment is concentrated in new farms, rather than upgrades/migrations from XenApp 6.x.

Also, while 19% reported having Citrix XenDesktop 5.x running in their infrastructure, a surprising 16% are still running Citrix XenApp 4.x, despite it having reached end of life.

Considering a migration to Citrix XenApp/XenDesktop 7.x? eG Innovations can help:

eG Enterprise is an invaluable resource to help ensure smooth, successful migrations and new farm launches. Gathering benchmarked performance data from your legacy infrastructure is the best way to know exactly how your new version launch should perform, allowing you to tune your users’ experience before you go live. eG Enterprise makes it easy to eliminate the guesswork.

For detailed information about Citrix XenApp and XenDesktop performance management, please read our free white paper, Five Common Citrix XenApp and XenDesktop Performance Challenges – DOWNLOAD NOW.

Also, please note that the popular webinar Top Eight Best Practices for Deploying Citrix XenApp and XenDesktop 7.6 is available on-demand. This webinar discusses important, field-proven best practices to ensure success in your Citrix XenApp and XenDesktop 7.x deployments, whether you are planning a new farm or looking into migration from a legacy version. To watch now, CLICK HERE.

Citrix XenApp / XenDesktop 7.x Adoption Growing Rapidly


As part of our Citrix XenApp and XenDesktop 7.x webinar in late August, we polled the 500+ attendees to find out where they were with the Citrix XenApp/XenDesktop 7.x rollout:

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These numbers indicate the rising adoption of XenApp/XenDesktop 7.x in live deployments, as they are roughly double the adoption percentages we collected only one year ago.

Considering the move to Citrix XenApp / XenDesktop 7.x? eG Innovations can help:

Our on-demand webinar Top Eight Best Practices for Deploying Citrix XenApp and XenDesktop 7.6 features Rob Beekmans, Senior Consultant with PQR and Srinivas Ramanathan, CEO of eG Innovations. The presenters discuss important, field-proven best practices to ensure success in your Citrix XenApp and XenDesktop 7.x deployments. To watch now, CLICK HERE.

How to Detect and Resolve Five Common Citrix XenApp and XenDesktop Performance Challenges [Webinar]


Five Common Citrix XenApp and XenDesktop Performance ChallengesPeak performance and a positive user experience are the keys to the success of Citrix XenApp and XenDesktop deployments to virtualize your applications and desktops. When application slowness occurs – and users notice – productivity and business revenue can be negatively impacted.

Join us for the ‘ How to Detect and Resolve Five Common Citrix XenApp and XenDesktop Performance Challenges ‘ live webinar to learn how to optimize your virtualized Citrix infrastructure for peak performance and end user satisfaction.

Date: Wednesday, June 3, 2015
Time: 11:00 AM PT | 2:00 PM ET | 7:00 PM UK | 8:00 PM CET

Register Now

Bala Vaidhinathan, CTO of eG Innovations, a Citrix-Ready Partner, will help you discover how to address common performance challenges as well as discuss Citrix performance monitoring best practices, including how you can:

  • Resolve user complaints at the helpdesk, without escalating issues to Citrix experts
  • Troubleshoot and resolve Citrix logon slowness issues quickly
  • Find the root-cause of “Citrix is slow” complaints and determine what is causing the problem – i.e., network, VMware, Active Directory, application, Citrix, storage, etc.
  • Respond to ‘my browser is slow in Citrix’ – is it the browser users are accessing or something else?
  • Go from reactive to proactive monitoring of your Citrix services and keep users satisfied and productive

Register Here 

We look forward to seeing you online!

How to Resolve a Complex IT Problem in Just a Few Clicks with eG Enterprise


topimg_22877_complexity_600x400

One of the most common and yet difficult things for any admin to accomplish is to trouble shoot end user “slow-time” issues. Application, database, network and server unresponsiveness or “slow-time” negatively affects enterprise performance and end user productivity ten times more often than downtime and can originate from just about anywhere within the enterprise.

Misconfiguration due to human error, missing drivers, intermittent memory faults, network IP cache errors, unbalanced workloads and constrained virtual resources can all be the root-cause of slow-time, or they could just be a resulting symptom, the key to resolving such issues is getting to the root-cause quickly before they spread to other systems and bring productivity to a standstill.

In the following walkthrough, I detail how such a scenario can be resolved quickly and easily before end users notice with the help of eG Enterprise. This example focuses primarily on Citrix and vmware but eG Enterprise can help IT departments maintain maximum productivity for millions of combinations of enterprise components.

eG Enterprise is a 100% web based solution making it possible for anyone in IT from the CIO and IT Managers to admins and helpdesk specialist to proactively monitor their environment anytime, anywhere on any device.

eG Alarms Window for Blog

When a “slow-time” error occurs, eG Enterprise automatically generates an alarm to the appropriate admin so they can take action immediately. The solution correlates and color codes the minor, major and critical alerts and displays them using a layer model with the most critical alert at the top.

eG Alarms Window Details for Blog

According to the alert Virtual CPU usage in the vmware ESX system console is high. The system console is a bootstrap operating system of ESX and should only be using about 2% of the CPU allocated to it, by scrolling over the description we can see the usage has suddenly increased to 100%; left alone this would surely affect Citrix performance and generate a large number of support calls to IT from end users.

eG Detailed Diagnosis Window for Blog

Fortunately, eG Enterprise patented detailed diagnosis technology makes identifying the root-cause a breeze. By scrolling to the right and using the magnifying glass icon, the root-cause is revealed within the Detailed Diagnosis window. The window is displaying information for the top 10 processes using virtual CPU resources; to the right of the window those processes are listed as SAMBA backups.

eG Fix Feedback Window

The root-cause is simply this, the vmware admin is performing a normal backup but it is taking place before the end of the workday potentially affecting Citrix users when they attempt to log on and access applications. The best solution is to contact the vmware admin, explain the situation and either agree to reschedule the backups or adjust virtual resources.

In this case, the Citrix and ESX admin agree to reschedule the backups and then the Citrix admin uses the Fix Feedback feature within eG Enterprise to document the event, as well as the agreed solution and save the record. Resolving the issue took just a few clicks and a quick phone call between admins.

eG Enterprise provides universal insight across platforms and domains whether they exist in the Cloud, the data center or in virtual space, it is for this reason that the Citrix admin had the visibility they needed to identify the root-cause as a virtual resource constraint within the vm’s that support Citrix.

The following is a more detailed look at the Citrix admins view of the eG Enterprise Universal Insight dashboard as well as the methodology and technology behind the solution.

eG Universal Insight Dashboard for Blog

The color codes of eG Enterprise are familiar, green is “Normal”, yellow is a “Minor” alert, orange is a “Major” alert and red is a “Critical” alert requiring immediate attention.

The dashboard provides universal insight for the 12 different components that comprise the two Citrix services they are monitoring. The Component Type panel lists the details for each of the 12 components.

Clicking on the listed services in the middle of the Infrastructure Health panel on the left will reveal which of the two services is generating alerts.

The Measure at – A – Glance panel at the bottom left lists the measurements and tests conducted for each of the 12 components that comprise the two different Citrix service being monitored. Details include CPU utilization, Free memory, Active Citrix sessions, and more.

The bell icon on the top right of the window is a link to the alarm window details viewed previously.

eG Infomart Services Window for Blog

After clicking on the Services panel eG Enterprise presents two Citrix service icons for the different services, it appears that Infomart is the service experiencing major issues, clicking on the Infomart icon opens the list of Web Transactions for the Infomart service.

eG Informart Transactions Window for Blog

The list indicates that Application Access and User Logons are experiencing errors. The Citrix admin may click on the Topology tab or the transactions themselves for a service topology graph for the Infomart service.

eG Citrix Topology Window for Blog

Navigating the Infomart service topology from left to right, end users are connecting to Infomart through a network node, then a web server that is experiencing minor errors; the requests then reach a Citrix Zone Data Collector, which sends the request to one of the Citrix XenApp servers, which is experiencing major errors. The XenApp server then accesses the appropriate file, print or database server on the backend.

Based on the color codes eG Enterprise is indicating that the primary focus should be on the Citrix XenApp servers. Clicking on them will present the Citrix admin with either a physical or a virtual topology for Citrix XenApp depending on the supporting host.

eG Virtual Citrix XenApp Topology Window for Blog

The virtual topology indicates that the vmware ESX virtual machine hosting the Citrix Zone Data Collector, the Web server and Citrix XenApp are experiencing critical errors, that is where the focus needs to be. Clicking on that area of the virtual service topology reveals the elements that support those virtual machines.

eG Layer Model Window for Blog

This is the eG Enterprise Layer model for the Citrix XenApp service topology. On the right are all of the elements that support the virtual machines as well as the various tests that correspond to that layer. As an example within the OS layer for the virtual hypervisor are measurements and tests for the System Console, CPU, Disk Space and more; depending on which layer is selected the information within the right panel changes accordingly.

eG Detailed Diagnosis Window for Blog

eG Enterprise has already identified that virtual CPU resources within the system console are constrained. Using the magnifying glass icon on the far right opens the same Detailed Diagnosis window previously accessed from the Alarms window and the same SAMBA errors are viewable, this confirms the previous diagnosis.

Regardless of the path an admin chooses to use, identifying the root-cause of a complex IT problem takes just a few clicks with the eG Enterprise.

eG Infrastructure Health Reporting Window for Blog

The last thing I will cover are some of the reporting benefits that eG Enterprise provides. By returning to the Universal Insight dashboard and selecting the Reporter tab, anyone in IT can pull performance reports for the infrastructure.

Reports are available based on Function, Component, Service, or Segment; two of the more important are Operational KPI and Capacity Planning. Easy access to comprehensive reporting make it possible to maintain business continuity, predict peak needs, ensure future readiness for emerging technologies while keeping costs down and increasing productivity.

The eG Enterprise methodology is simple, the technology is powerful and the universal insight is comprehensive.

For a free trial, to schedule a live demo or obtain more information about eG Enterprise send a request to info@eginnovations.com or go to our website at www.eginnovations.com

Monitoring Anything Citrix


The Citrix Journey – From Access to Mobility 

eG Innovations has been a Citrix partner since 2003. Those were the days when Citrix’s messaging was around “access”. Thin client computing and then server-based computing were the hot topics. Discussions around the efficiency of RDP and ICA ruled and Citrix Resource Manager was the best way to monitor a Citrix server. What was then Citrix MetaFrame soon became Citrix Presentation Server and is now Citrix XenApp.

Citrix in the early days
Citrix in the early days

Citrix and the industry have come a long way since then. No longer is Citrix a single product company. We have hosted virtual desktops provisioned through Citrix XenDesktop. Citrix StoreFront provides a customizable web front-end to access applications. Rather than dealing with individual server instances, one can now rely on Citrix Provisioning Services to stream the operating system. Licensing is now centrally handled by a Citrix License server. And virtualization has become the norm with Citrix XenServer being one of the hypervisor choices. To optimize remote access, Citrix Netscaler now plays a key role. All security, load balancing, tunneling and other networking features are centralized in Netscaler.

To provide access through mobile devices, Citrix XenMobile Mobile Device Manager (MDM) plays an important role. Enterprise storage can now be managed using Citrix Sharefile, with the data being stored entirely in the cloud, or on premise on storage zones. And with the latest release Citrix XenApp 7.5, customers can even spin up XenApp instances in the cloud, on demand. The Citrix CloudPlatform allows customers to provision applications and desktops in the cloud.

Use cases of Citrix solutions
Use cases of Citrix solutions

The use cases of Citrix technologies are also many. Bring your own device (BYOD), Flexwork, remote partner access to sensitive data in a secure manner, call center transformation to lower costs, corporate access from anywhere at any time, desktop replacement initiatives, etc., are some of the popular initiatives where organizations are using Citrix technologies.

Performance Management a Key to Citrix Success

For these initiatives, performance is the key success factor. Users of virtual desktops or virtual applications expect the same performance as they had with physical desktops or applications. As you had seen earlier, the Citrix part of the IT infrastructure itself has many many components, not to mention the other third party dependencies (e.g., profile management, Active Directory, storage, etc.). For Citrix deployment success, every piece of the infrastructure has to work fine. This is where the need for a total Citrix performance management solution comes in.

eG Enterprise monitors anything Citrix
eG Enterprise monitors anything Citrix

The eG Enterprise performance monitoring, diagnosis and reporting solution from eG Innovations has the broadest coverage in the industry for Citrix technologies. From a web browser, you can monitor and manage every tier of the Citrix infrastructure from a single dashboard. To learn more, please visit our web site – http://www.eginnovations.com.

If you are going to be at Citrix Synergy in a couple of weeks’ time, please visit us at Booth 412. At the show, we will be demonstrating our technologies for monitoring anything Citrix!

Citrix XenServer Success – Join Our Webinar and Achieve Peak Performance for Citrix XenServer Environments


CITRIX_logoWe would like to invite you to the webinar Citrix XenServer Success – Assuring Peak Performance of Critical Business Applications Virtualized on Citrix XenServer on May 2 @ 11 am ET / 4 pm UK. Join Citrix and eG Innovations and learn how achieve the highest levels of performance, user satisfaction, and hardware utilization for applications and desktops running in a XenServer environment. Register now: https://www1.gotomeeting.com/register/399137104

This webinar will show you how to virtualize applications on XenServer in complex IT environments and how to assure the environment performs flawlessly and in concert with the rest of the IT infrastructure.

  • Pitfalls to avoid and best practices to leverage when virtualizing applications and desktops
  • Achieve performance assurance on XenServer
  • The value of end-to-end IT visibility and how to address how different hosts react
  • How to preemptively pinpoint and resolve issues before users are effected
  • Optimize current infrastructure utilization

WEBINAR DETAILS

Date: May 2, 2013
Time: 11:00 AM ET | 12:00 PM CT | 2:00 PM PT | 4:00 PM UK
Presenters: Mike Bursell, Senior Product Manager, Citrix XenServer  |  Bala Murugan Vaidhinathan, Chief Technology Officer, eG Innovations

Register Now: https://www1.gotomeeting.com/register/399137104

We look forward to seeing you at the webinar!