In 2015 CIOs Will Need Universal Insight Across the Enterprise


Imagekid Silo-centric monitoring and management tools are fine for supporting a confined infrastructure with very limited interdependencies but for CIOs seeking to prevent drains on CAPEX and ensure they are contributing to OPINC they aren’t enough.

Resolving IT pain and avoiding unscheduled downtime is the traditional focus of APM and NPM solutions and it will continue to be important in 2015 but emerging technologies like Cloud, mobility and XaaS are reinventing the role of the modern CIO.

Those who virtualized and consolidate their data center servers over the last ten years are now extending virtualization across the enterprise to include networking, storage, cloud and mobility deployments.

With the new era of the borderless enterprise upon them CIOs are keenly aware of the need to research and adopt solutions that both resolve traditional IT pain while giving them universal insight across the enterprise so they can ensure emerging technologies deliver greater value to the business.

Below are some of the predictions for 2015 that will shape the need for CIOs to have universal insight across the enterprise…

Enable workspace flexibility. IT executives are being challenged to adopt and integrate mobile solutions at a blinding pace but 70% of end user devices cannot pass basic compliance and security tests, so introducing foreign devices on the corporate network poses serious risks. CIOs will need to ensure availability while managing access, device and user compliance and security, having universal insight across user and device profiles, approved and blacklisted apps, databases and domains will be critical to success.

XaaS becomes the new IT stack for Hybrid Cloud. The era of everything as a service has arrived. The development of virtual cloud and mobility apps are driving IT innovation and the consolidation of intellectual properties at a blinding pace. To maintain market share and demonstrate thought leadership traditional product centric companies will accelerate efforts to bring new XaaS offerings to market. The rollout and adoption of new service offerings like vDaaS, DRaaS, IaaS, MWaaS, PaaS, and WPaaS with grow and mature in 2015 and throughout the remainder of the decade.

The borderless enterprise explosion will usher in a new era of compliance and security. The gaps and interdependencies between cloud, mobility, virtual and shared infrastructures, social media platforms and SaaS will inspire a renewed focus on compliance and security the way email, malware and network security have before. APM providers will be faced with some interesting choices; either acquire or develop additional internal compliance and security expertise, partner with an existing security provider or remain focused on their existing silo niche. CIOs will be left with deciding to go all-in with a security provider, purchase silo-centric solutions that provide limited compliance and security visibility, or evaluate and choose an APM NPM solution that meets most of their needs now as APM NPM compliance and security maturity continues to grow.

Containerization remains a test and development play, for now. Game changer, disruptive and death knell are all phrases tossed about when containerization solutions are discussed as an alternative to traditional virtualization but the reality is much less dramatic. Container solutions are well suited for accelerating Linux app portability and reducing associated overhead, Google and Facebook have deployed containers very successfully but their demands for rapid deployment and scale are different from most corporate customers. Until container solutions are cross compatible, offer mature management options and enhanced security capabilities expect containers to remain a solution for Linux test and development environments while traditional VMs meet the majority of data center production demands.

Data is the new natural resource and almost as important as air and water. Ensuring on-demand availability of data and seamless collaboration via the cloud, across virtual networks, servers and storage will require that CIOs have complete and total visibility across platforms, domains, time zones and geographies in 2015. Ensuring maximum uptime, preventing downtime and performing root-cause analysis are now IT table stakes. Whereas having universal insight across the enterprise, providing a seamless user experience, preventing slow-time and increasing productivity via the borderless enterprise are the new business goals CIOs must be aligned with and focused on.

Ensure IT effectiveness and business alignment. CIOs must align IT initiatives with desired business outcomes for productivity, growth and profit. APM historical performance reports provide the empirical data they need to help them balance workloads, right-size the enterprise and eliminate cost overruns so capacity planning meets the business needs of today while preparing for the emerging technologies of tomorrow.

Deliver a positive user experience through enhanced service performance. End users judge their experience relative to their ability to be productive and complete an end goal. Whether end users are employees and partners seeking to work seamlessly between the office and a mobile device as they move across domains or customers accessing a web cart, they all expect apps and databases to be available, accessible and responsive. CIOs will rely heavily on APM solutions to provide KPI for user logons, average response time, page loads, app adoption, abandonment rates and other metrics to ensure that end users are happy and productive.

Expanded use of KPI metrics. What started with call center, helpdesk and customer service metrics is expanding rapidly. APM solutions that can be adapted to collect KPIs for industry and role specific applications are influencing the decision making of CEOs, CFOs and other executives. APM solutions will be used to measure and determine the viability of pilot programs, industrial expansion and even the purchase of competing intellectual properties.

Improve operational efficiency. Reliance on command line interfaces and technology trees is functional but outdated. CIOs will arm and empower IT managers, admins and specialists with APM solutions that are customizable, intuitive, integrate easily with existing NOC tools and provide a unified view of the enterprise. The end goal will be to accelerate time to resolution, eliminate guesswork, reduce dependency on multiple silo-centric tools with limited visibility and mitigate the impact that natural attrition has on tribal knowledge.

For CIOs to achieve these goals and remain future ready they will need universal insight across the enterprise and timely, correlated information that enables data driven decision making. 2015 will be a very interesting year as CIO thought leaders seek to improve the end user experience and enhance productivity within the enterprise.

About eG Innovations eG Innovations is dedicated to helping businesses across the globe transform IT service delivery into a competitive advantage and a center for productivity, growth and profit. Many of the world’s largest businesses use eG Enterprise Universal Insight technology to enhance IT service performance, increase operational efficiency and ensure IT effectiveness. Visit here for more information.

New Webinar: Virtualization and Cloud Performance


cloud-performanceWhether you are virtualizing your IT environment or moving applications to the cloud, the dynamics and complexities of these IT transformations can cause significant performance and user experience issues that diminish the benefits of new IT service models and risk interruption of critical business processes.

Join us on Wednesday, March 12 at 2pm ET / 11am PT for the webinar Virtualized and Cloud Apps – Why a Process Oriented Approach Delivers Maximum Performance to explore how to create service improvement initiatives based on end-to-end services and achieve true IT Service Management, i.e. managing services instead of just processes or components.

Register now: https://www4.gotomeeting.com/register/800828335

Performance management experts John Worthington (Director of Consulting, Third Sky) and Bala Vaidhinathan (CTO, eG Innovations) will discuss:

  • The importance of performance management in virtualized, private/public cloud environments
  • Integrating Event Management with the Service Lifecycle to accelerate business value
  • The benefits of a process approach to performance management
  • The importance of end-to-end IT service visibility for enabling IT transformation

We look forward to seeing you online!

eG Innovations Receives Awards for Best Private Cloud Coverage and Value Leadership in Application Performance Management (APM)


eG Innovations has received two awards for Best Private Cloud Coverage and Value Leadership from IT and data management research firm Enterprise Management Associates (EMA).

EMA’s recently released Radar Report™ entitled: “Application Performance Management (APM) for Cloud Services” ranks eG Innovations as a cloud performance management leader based on its product architecture, deep integration, ease of administration, deployment and cost advantages. Specifically, eG Innovations has been recognized as the management software vendor with the “Best Private Cloud Coverage” for its superior private cloud management capabilities and very strong support for virtualized environments. eG Innovations also earned EMA’s “Value Leader” distinction among 11 management software vendors providing a multi-component APM solution.

“We are truly impressed with eG Innovations cloud performance management solution,” said Julie Craig, EMA research director. “eG beats out most of the competition in terms of coverage for diverse virtual server environments as well as for its distinctive ‘top down’ and ‘bottom up’ real-time analytics. The eG Enterprise Suite includes multiple features that one would expect from more expensive solutions; their comprehensive support for virtual environments positions eG Innovations as a leader in terms of monitoring private cloud and public infrastructure as a service environments.”

This award is based on multiple functional capabilities, including:

Comprehensive Virtualization Coverage: eG Innovations supports monitoring, diagnosis and reporting for VMware vSphere, Citrix XenServer, Microsoft Hyper-V, Microsoft Virtual Server 2005, Solaris LDOMs, Solaris Containers, AIX LPARs, Red Hat Enterprise Virtualization (RHEV) and Oracle VirtualBox.

Patented Virtualization / Cloud-aware Correlation & Root Cause Diagnosis: Automatically correlates across metrics from different tiers to identify and fix issues before users call. eG Innovations’ correlation supports the dynamic inter-dependencies, such as VMware vMotions, that come with private clouds and provides deep visibility where traditional tools have limitations.

Universal Agent Technology: Contributes to cost and administration efficiency and delivers maximum deployment flexibility. A single agent is capable of monitoring over 150 applications, 10 different operating systems, and 9 different virtualization platforms.

“In-N-Out” Virtual Infrastructure Monitoring: Delivers both depth and breadth of insight into virtual application performance, a critical criterion for rapid and accurate diagnosis of performance problems. It is the only solution that provides both an outside view of a VM indicating the hypervisor’s physical resources used by a VM and an inside view of the VM indicating which application(s) and user(s) of the VM are causing the resource usage.

To read more about eG Innovations and download the summary of the “EMA Radar™ for Application Performance Management (APM) for Cloud Services: Q1 2012 (eG Innovations profile)”, visit http://www.eginnovations.com/cloud.