Running Well: IT Problems in the News


IT-problems-in-the-news-performance-managementLast week’s news put a bright spotlight on how much impact IT professionals have on our world. Unfortunately, it’s the bad news that gets the headlines, from a configuration error at NYSE down to a single router “glitch” for United Airlines, but there is a positive side to the unfortunate delays and lost productivity from the past few days. These outages, whose negative impact was thankfully limited, have given many outside of the IT world a brief, visceral understanding of all the work that goes into the interdependent, global technology ecosystem we live in. Inside companies around the globe, executives may have taken an extra moment last week to appreciate the solid IT pros THEY have on the job, keeping their business running, and running well.

Here at eG Innovations, we live and breathe IT performance, because this is where the rubber meets the road, so to speak, for our clients. The driving goal behind our unified performance solution, with specific emphasis on Citrix monitoring, Java application monitoring, SAP monitoring and others, is to provide you with immediately actionable information about slow-downs and outages throughout your network, beyond just data and metrics. While most of our customers focus on preventative and proactive performance management, we’d like to throw in a mention that our Correlative Intelligence engine is a time-tested technology for dramatically reducing MTTR when outages do occur.

To learn more, below is a link to what our customers say about how our eG Enterprise technology helps them keep their IT engines running, and running well: http://www.eginnovations.com/web/usersurvey.htm

Watch Now: SAP Performance Monitoring – How to Improve SAP User Experience & Productivity


We would like to invite you to the on-demand webinar “SAP Performance Monitoring – How to Improve SAP User Experience & Productivity” – watch the webinar now: http://www.eginnovations.com/webinar/eg-sap/

We discuss during the webinar how complex and dynamic today’s SAP environments have become. Virtualization of SAP instances and the supporting infrastructure, for example, introduces new dependencies that make the management of SAP performance and user experience even more difficult, costly, and time consuming. In fact, when we asked our live webinar audience about their biggest SAP performance monitoring challenges, they confirmed that today’s typical SAP performance management approach is too slow and complex:

62% – Takes too long to troubleshoot performance problems

54% – Users complain about problems before IT finds them

39% – SAP experts required to monitor and troubleshoot SAP all the time

32% – Need deeper visibility into SAP stack

28% – Monitoring of the virtualization tier that SAP is running on

The toughest SAP service performance challenges are the ones where SAP end users call the helpdesk and complain that “SAP is slow”. SAP administrators then often struggle to determine and quickly repair the root-cause of the problem: Is it the SAP servers (ABAP, Java), the virtualization layer, transaction server, the network, storage or the desktop? Meanwhile, critical business processes are impacted, costing your company a lot of money and hurting the reputation of the IT operations team.

Watch the webinar recording now (http://www.eginnovations.com/webinar/eg-sap/) and find out how to:

  • Solve the toughest SAP performance issues and dramatically enhance user experience, SAP performance, and service uptime
  • Achieve real-time, in-depth visibility of the entire SAP environment and easily diagnose every layer of every tier (including the network tier, the web frontend applications, backend databases, storage, and even the virtualization platform)
  • Overcome diagnosis complexity and advance to rapid, pre-emptive problem solving
  • Empower your SAP helpdesk to do more, simplify troubleshooting and reduce the burden on scarce SAP experts
  • Reduce cost through higher uptime, scalability and improved resource utilization

Ready to become a SAP performance hero?

SAP Performance Monitoring – How to Improve SAP User Experience and Productivity


We would like to invite you to our upcoming live webinar “SAP Performance Monitoring – How to Improve SAP User Experience & Productivity” on December 5 @ 11 am ET | 10 am CT | 8 am PT | 4 pm UK | 5 pm CET – Register here

Today’s SAP environments are complex and dynamic. Virtualization of SAP instances and supporting infrastructure introduces new dependencies that make management of SAP performance and user experience more difficult, costly, and time consuming. Some of the toughest SAP service performance problems are the ones where users call the helpdesk and complain that “SAP is slow”.

SAP administrators often struggle to determine and quickly repair the root-cause of the problem – Is it the SAP server, the virtualization layer, transaction server, the network, storage or the desktop? Meanwhile, critical business processes are impacted, costing your company a lot of money and hurting the reputation of IT operations.

Join SAP performance experts Andre Kemp (Globalwave Consulting) and Srinivas Ramanathan (eG Innovations) and find out how to:

  • Solve the toughest SAP performance issues and dramatically enhance user experience, SAP performance, and service uptime
  • Achieve real-time, in-depth visibility of the entire SAP environment and easily diagnose every layer of every tier (including the network tier, the web frontend applications, backend databases, storage, and even the virtualization platform)
  • Overcome diagnosis complexity and advance to rapid, pre-emptive problem solving
  • Empower your SAP helpdesk to do more and reduce the burden on scarce experts
  • Reduce cost through higher uptime, scalability and improved resource utilization

WEBINAR DETAILS

Webinar title: SAP Performance Monitoring – How to Improve SAP User Experience & Productivity

Webinar Registration: https://www4.gotomeeting.com/register/220853600 (hurry, seats are limited)

Presenters: Andre Kemp (Globalwave Consulting) | Srinivas Ramanathan (eG Innovations)

Date & Time: December 5 @ 11 am ET | 10 am CT | 8 am PT | 4 pm UK | 5 pm CET

We look forward to seeing you at the webinar!

eG Enterprise Performance Management Solution is SAP Certified!


Think of the most demanding and most mission-critical of applications and SAP figures at the top of the list. Last week, we successfully completed all the requirements to achieve a stamp of approval from SAP for our eG Enterprise performance management solution.

Yes, eG Enterprise now has an SAP Certified Integration for eG Enterprise 5.3 with BC-XAL 6.10. More information regarding eG Enterprise’s certification for SAP Netweaver is available here.

For customers, the key benefits of certification are many. For one, this ensures simpler implementation of monitoring for SAP applications, since eG Enterprise has been pre-tested by SAP for integration with their applications and can be up and running, out-of-the-box, quickly. As indicated in SAP’s certification guidelines, usage of solutions that are certified for integration with SAP solutions allow for upgrades with minimal interruptions. SAP certified solutions like eG Enterprise are also technically aligned with SAP solutions.

For more information on eG’s SAP monitoring solution, please see http://www.eginnovations.com/web/egsapmonitor.htm. Besides in-depth monitoring of the SAP applications – SAP R/3, the SAP Java stack, etc. – eG Enterprise also monitors, reports on and provides diagnosis of every layer of every tier of the SAP ecosystem including the network tier, the web frontend applications, backend databases, storage, and even the virtualization platform.