Case Study: eG Enterprise at St. Charles Health System


st-charles-healthcare-case-studyAs the largest provider of medical care in Central Oregon, with four hospitals and more than 120 medical providers, as well as the region’s largest employer with over 3,800 caregivers in total, St. Charles Health System plays a pivotal role in this burgeoning community.

When St. Charles decided to streamline service delivery for all of its units, the IT team identified the need for real-time visibility into performance across their physical and virtual infrastructure, and selected eG Enterprise as their solution to help ensure top performance for their clinical end-users. Wendy Howard, Infrastructure Engineer with St. Charles, describes the project as a “massive technology overhaul.” The project goals included:

  • Transition from physical desktops to virtual desktops via Citrix XenDesktop
  • Upgrading the Citrix XenApp 4.5 and 6.5 farms to the latest version
  • Adopting Citrix Provisioning Services and Microsoft App-V for images and application virtualization
  • Widespread physical IT expansion and component replacement
wendy-howard-st-charles-healthcare
Wendy Howard with eG Enterprise on the wall-monitors. “It’s invaluable for us.”

Richard Hussain with Denali Advanced Integration was engaged to advise and manage the project, and together Denali and St. Charles selected eG Enterprise to help ensure quality service and high patient satisfaction through this major IT transformation. Once implemented, they have not looked back.

“eG Enterprise is something we can’t live without. It is a fantastic tool, and it gives me confidence that our systems are running as they should. We have been able to use eG Enterprise to quantify performance improvements in areas that we were struggling with before. And with a few changes we were able to quickly see that we had a 50% improvement in user login times.
– Wendy Howard, Infrastructure Engineer, St. Charles Health System

I like the ability to monitor just about every component you can think of in this entire organization and be able to show it on one single dashboard. It’s just like, wow. It’s really an excellent product.
– Richard Hussain, Solutions Architect, Virtualization, Denali Advanced Integration

Read the case study here:
http://www.eginnovations.com/documents/case-studies/eG-Innovations-St-Charles-Health-System-Case-Study.pdf

Going Beyond IT Performance Management: A Strong Foundation for IT Security and Compliance


Did you know that eG Enterprise offers far more than IT performance monitoring?

As our customers know, eG Innovations provides exceptional IT performance management or as our tagline says, “total performance visibility,” but that’s really just the beginning of the story. Going Beyond is a periodic post where we talk about other, somewhat less well known eG Enterprise capabilities and features. This week, we’ll discuss some of eG Enterprise’s outstanding capabilities to proactively manage critical IT security and compliance tasks.

eg-innovations-it-security-and-complianceAs recently as last week the news has been filled with new security breaches in social media, e-commerce and healthcare, and the sheer numbers involved can be staggering. Thousands, tens of thousands, and sometimes millions of records are reported to be exposed to identity theft and other dangerous outcomes. As the potential risk grows, the government’s response traditionally involves requiring more detailed reporting by IT departments. And inside of individual organizations, increased exposure to risk often results in internal IT security and compliance policies designed to preempt legal requirements and market-driven expectations.

In particular, the healthcare and financial industries are subject to extensive government mandated documentation of access to IT resources.  Companies in these industries must participate in audits that are focused on administrative and end-user access to and usage of resources. For example, when a bank or medical facility has an upcoming audit, the Security or Compliance Officer will likely request documentation relating to most or all of the following:

  • Administrative access
  • System security
  • Change control
  • Resource access
  • Mechanisms to safeguard against inappropriate user activity

Without an end-to-end monitoring solution to rely on, the IT organization and the security/compliance groups can only communicate reactively rather than proactively, and thus must expend countless extra man-hours to meet the documentation demand by tracking down information from various siloed resources.

Fortunately, eG Enterprise has a solution for this ongoing (and escalating) situation.  Its standard web-based reports enable your team to easily fulfill required security/compliance audit requests, as well as meet internal company policies, all from a single, user-friendly interface. Centralized data collection and reporting eliminates errors, saves time and reduces the stress often associated with these critical tasks. Further, the reports can be automatically generated on a scheduled basis, or ad hoc anytime.

For a detailed description of how eG Enterprise expedites security auditing, we have assembled a solution brief entitled, Unified Monitoring and Reporting for IT Security and Compliance. This document describes how organizations can use eG Enterprise’s prebuilt reports to quickly and accurately document all required data related to access, security, and verification. Download Here

These embedded security and compliance capabilities are included at no additional charge, and we encourage our customers to utilize these time-saving features to take a step beyond “total performance visibility.”

eG Enterprise Solution Brief: Unified Monitoring and Reporting for IT Security and Compliance

Leading Milling and Manufacturing Company uses eG Enterprise for Unified IT Infrastructure Performance Management


Claymark  Case StudyClaymark is a timber processing company that specialises in sawmilling, remanufacturing and distributing high quality timber products throughout New Zealand, United States, Australia and Europe. Claymark’s IT operation is located in New Zealand and Citrix XenApp is used to centralize application and desktop access for users worldwide. Timbermart clients run on Citrix XenApp and access a Microsoft SQL database backend. Users also have access to Microsoft Office, IMS Payroll, Microsoft Dynamics, IDT time and attendance and Internet banking applications.

Since Claymark relies on its IT infrastructure for its operations, any non-availability or slowdown of the key applications affects Claymark’s operations. For example, movement of inventory, procuring new raw material, shipping goods to process orders and invoicing clients must all be done at the precise time to maximize operational efficiency and revenue for the company. Any slowdown in IT performance that affects these operations is business critical.

 “Once eG Enterprise was deployed, we have been following a simple process. Any critical and major issue reported by eG Enterprise is investigated immediately and the problems resolved. Within weeks of initiating this process, the Citrix XenApp lock up issues have disappeared!” said Martin Savory, Group Systems Manager, Claymark.

 For more details, please see this new case study –  http://www.eginnovations.com/web/news/Claymark-Case-Study.pdf