Running Well: IT Problems in the News


IT-problems-in-the-news-performance-managementLast week’s news put a bright spotlight on how much impact IT professionals have on our world. Unfortunately, it’s the bad news that gets the headlines, from a configuration error at NYSE down to a single router “glitch” for United Airlines, but there is a positive side to the unfortunate delays and lost productivity from the past few days. These outages, whose negative impact was thankfully limited, have given many outside of the IT world a brief, visceral understanding of all the work that goes into the interdependent, global technology ecosystem we live in. Inside companies around the globe, executives may have taken an extra moment last week to appreciate the solid IT pros THEY have on the job, keeping their business running, and running well.

Here at eG Innovations, we live and breathe IT performance, because this is where the rubber meets the road, so to speak, for our clients. The driving goal behind our unified performance solution, with specific emphasis on Citrix monitoring, Java application monitoring, SAP monitoring and others, is to provide you with immediately actionable information about slow-downs and outages throughout your network, beyond just data and metrics. While most of our customers focus on preventative and proactive performance management, we’d like to throw in a mention that our Correlative Intelligence engine is a time-tested technology for dramatically reducing MTTR when outages do occur.

To learn more, below is a link to what our customers say about how our eG Enterprise technology helps them keep their IT engines running, and running well: http://www.eginnovations.com/web/usersurvey.htm

Citrix XenDesktop Performance Management – Optimizing VDI User Experience While Enhancing IT Productivity and ROI


eG-EnterpriseWe would like to invite you to join the upcoming eG Innovations live demonstration Citrix XenDesktop Performance Management – Optimizing VDI User Experience While Enhancing IT Productivity and ROI on August 21, 2014 at 2pm ET | 1pm CT | 11am PT | 7pm UK | 8pm CET.

See first-hand how to address performance-related challenges in your business-critical VDI environment. Register here: https://www4.gotomeeting.com/register/916239343

Desktop virtualization expert Bala Vaidhinathan (CTO, eG Innovations) will demonstrate how eG Enterprise helps you manage your virtual desktop environment to:

  • Proactively identify and diagnose the root cause of issues and resolve them before users notice
  • Rapidly resolve user complaints such as “my desktop is slow” with automated identification of bottlenecks and their root cause
  • Achieve real-time oversight and performance management to meet SLA and performance objectives
  • Gain a holistic end-to-end view of the virtual desktop infrastructure, understand usage trends and bottlenecks and plan effectively for growth
  • Customize real-time dashboards and create targeted reports to deliver timely, concise information that is relevant and valuable to each technical and management team member

Register Now: https://www4.gotomeeting.com/register/916239343

Title:  Citrix XenDesktop Performance Management – Optimizing VDI User Experience While Enhancing IT Productivity and ROI

Date:  August 21, 2014 at 2pm ET | 1pm CT | 11am PT | 7pm UK | 8pm CET

Presenters: Bala Vaidhinathan (CTO, eG Innovations), Holger Schulze (VP Marketing, eG Innovations)

 

We look forward to seeing you online!

eG Innovations Supports Citrix VDI-in-a-Box with Robust Performance Monitoring, Diagnosis, Analytics and Reporting


eG Enterprise for VDI-in-a-BoxeG Innovations today announced support of Citrix VDI-in-a-Box™. The eG Enterprise performance monitoring solution for VDI-in-a-Box makes it easier for enterprises and service providers to accelerate desktop transformation, deliver superior end-user experience, simplify ongoing management and reduce the total cost of ownership as they scale out their VDI-in-a-Box virtual desktop environments. 

“As small and mid-size businesses and service providers scale out their VDI-in-a-Box deployments, performance management will become important. With eG Enterprise, IT administrators can better monitor, diagnose and report on the performance of the VDI-in-a-Box environment. This will accelerate the discovery, diagnosis and resolution of performance bottlenecks while delivering additional value through trend reporting and forecasting of performance metrics,” said David Liu, Senior Product Manager, VDI-in-a-Box, Desktops and Apps at Citrix.

Key eG Enterprise capabilities for VDI-in-a-Box include:

  • Complete, 360-degree performance visibility into the VDI-in-a-Box server grid including the hypervisor, the desktop connection broker and the virtual desktops, enabling Citrix administrators to monitor the virtual desktop service as a whole through a single pane of glass.
  • Deep diagnosis and drill down views inside the virtual desktops allow Citrix administrators to identify the exact cause of a performance slowdown and to initiate remedial action.
  • Easy to analyze Citrix service topology views allow helpdesk staff to quickly identify which tier of the infrastructure could be affecting the user experience (e.g., network, database, application, virtualization platform, storage?).
  • Automated, virtualization-aware problem diagnosis allows desktop service managers to accelerate the discovery, diagnosis and resolution of bottlenecks that impact the user experience.
  • Powerful historical and trend reporting and forecasting enables Citrix architects to identify how to right-size and optimize the Citrix infrastructure to get more out of their investments in Citrix technologies and ensure maximum ROI.

“Until recently, discussions around desktop virtualization have centered on architecture and platform choices. As desktop virtualization technology has matured, the focus is shifting to manageability and the need to get more out of current and new investments. eG Enterprise for Citrix VDI-in-a-Box is the latest addition to our portfolio of Citrix performance management solutions. By providing proactive monitoring, rapid diagnosis and effective capacity forecasting and planning capabilities, eG Enterprise for VDI-in-a-Box enables enterprise and service providers to scale out their VDI-in-a-Box deployments without compromising on performance or ROI,” said Matt Wrabley, Vice President, Business Development for eG Innovations.

eG Enterprise for Citrix VDI-in-a-Box is available now and is also supported as part of the eG Enterprise On Tap cloud hosted performance monitoring SaaS offering from eG Innovations. For more information on eG Innovations performance monitoring for Citrix VDI-in-a-Box, click here: http://www.eginnovations.com/web/vdi-in-a-box-monitoring.htm

eG Enterprise Performance Monitoring, Diagnosis and Reporting Solution Verified as Citrix Ready for XenDesktop 7


Citrix Ready BadgeeG Innovations today announced that its flagship performance monitoring solution eG Enterprise has been verified by Citrix as Citrix Ready® for XenDesktop® 7. eG Enterprise makes it easy for enterprises and service providers to deliver superior end-user experience, simplify management and reduce total cost of ownership of Citrix XenDesktop 7 virtual desktop environments.

Bala Vaidhinathan, CTO, eG Innovations said, “Citrix XenDesktop 7 is a new, award winning, unified solution for virtual desktop delivery and apps on demand. For desktop transformation success, customers need to augment the best virtual desktop platform with management solutions and processes that will enable them to deliver on the promise of desktop virtualization. eG Enterprise for Citrix XenDesktop 7 provides a total management solution that addresses the performance monitoring, diagnosis and reporting needs of enterprises deploying virtual desktops and applications.”

Key eG Enterprise capabilities for Citrix XenDesktop 7 include:

  • Complete, 360-degree performance visibility into the Citrix stack, enabling Citrix administrators to monitor the different Citrix tiers from a single pane of glass. This includes in-depth performance monitoring for XenDesktop, Citrix Netscaler®, Citrix XenServer® and Citrix CloudBridge®.
  • Deep diagnosis and drill down views inside the virtual desktops allow Citrix administrators to identify the exact cause of a performance slowdown and to initiate remedial action.
  • Easy to analyze Citrix XenDesktop service topology views allow helpdesk staff to quickly identify which tier of the infrastructure could be affecting the user experience (e.g., network? database? application? virtualization platform? storage?).
  • Automated, virtualization-aware problem diagnosis allows desktop service managers to accelerate the discovery, diagnosis and resolution of bottlenecks that impact user experience.
  • Powerful historical and trend reporting and forecasting enable Citrix architects to identify how to right-size and optimize the Citrix infrastructure to get more out of their investments in XenDesktop 7 technology and ensure maximum ROI.

“eG Enterprise has achieved Citrix Ready for XenDesktop 7, confirming that eG Innovations’ product is compatible and trusted to work with Citrix technologies,” said Greg Fox, Director of Citrix Ready, Citrix. “eG Innovations provides Citrix users with the power they need to better understand, measure and monitor their environment, thereby enhancing end-user productivity and maximizing the ROI of their Citrix infrastructure and providing customers with the added confidence in the compatibility of their product.”

“eG Innovations certification on XenDesktop 7 will dramatically enhance the value of the virtualization and cloud solutions we deliver. We consider eG Innovations solutions a critical component to our XenDesktop 7 deployments. eG Innovations certification on XenDesktop 7 enables our clients to achieve visibility across their entire IT environment (not just Citrix), achieve faster desktop transformations, and attain a superior user experience,” said Paul Kunze, Vice President, Sales & Marketing, IntraSystems, Inc., a leading Citrix Platinum Solution Advisor based in Boston, MA.

“eG Enterprise continues to support prior versions of Citrix XenApp® and XenDesktop, so customers can use eG Enterprise as a common monitoring, reporting and diagnosis platform for both their next generation and their current Citrix infrastructures,” said Vaidhinathan. Licensed per XenDesktop instance, or based on the number of users, eG Enterprise scales equally well for large as well as small Citrix enterprise customers. Citrix service providers too can benefit from eG Enterprise’s multi-tenant capabilities to offer performance monitoring, diagnosis and reporting as a pay-per-use service to their clients.

For more information visit: http://www.eginnovations.com/web/xendesktop7-performance-monitoring.htm